Randolph Truesdale
IT ADMINISTRATOR/MANAGEMENT
Schertz,TX
Summary
Detail-oriented IT professional with over 30 years of experience in conflict resolution and strong proficiency in client and server-side operations. Expertise in system administration, team leadership, and strategic planning drives a passion for technological innovation and enhanced operational efficiency. Committed to fostering collaborative environments and implementing cutting-edge solutions that drive organizational success while adeptly navigating the evolving IT landscape. Prepared to leverage extensive skills to make a meaningful impact within a forward-thinking organization, ensuring optimal technology deployment and motivating teams to meet demanding timelines in challenging IT environments.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
IT MANAGER/ADMINISTRATOR
Department of Defense
01.2004 - 09.2025
- Streamlined IT operations, saving the company $100K annually.
- Managed a team of 4, enhancing productivity and collaboration.
- Executed disaster recovery plans, ensuring 100% data integrity.
- Led the deployment of mobile device management system (ATHOC) Emergency Mass Notification System (EMNS) for over 100,000 clients.
- Provided expert remote technical support to 13 Air Force Installations
- Identified and remediated in excess of 1,000 vulnerabilities
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Created and terminated user's accounts from start to finish in business applications.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Frequently inspected production area to verify proper equipment operation.
Education
Computer Science
Community College of the Air Force
Randolph AFB01.1999
Skills
IT Administration
Remote Technical Support
Security Vulnerability Patch Management
Information confidentiality
IT infrastructure
Technical troubleshooting
Network administration
Operating system management
Application support
Enterprise architecture
Problem-solving abilities
User support
Problem-solving aptitude
Effective communication
Multitasking Abilities
Active listening
Accomplishments
Completed 21 years of honorable service in the United States Air Force in the Communications-Computer Systems field.
Certification
Security+
Timeline
IT MANAGER/ADMINISTRATOR
Department of Defense
01.2004 - 09.2025
Computer Science
Community College of the Air Force