Randolph Williams

General Manager, Bus Operations Chicago Transit Authority, Chicago, IL August 17, 2025 – Present
• Directly accountable for safe, on-time, clean, and courteous bus service across assigned garages.
• Lead and develop a high-performing team of Senior Managers and Managers, overseeing staff training, performance evaluations, and disciplinary actions.
• Manage transportation and administrative activities across multiple locations, ensuring operational excellence through data-driven decision-making.
• Collaborate with Planning and Safety departments to implement emergency services, enforce safety compliance, and respond to complex customer concerns.
• Set strategic goals and performance targets, aligning garage operations with CTA’s broader vision and Board directives.
• Monitor and optimize budget allocations exceeding $50 million, ensuring fiscal responsibility and efficient resource utilization.
• Maintain partnerships with government agencies, labor unions, and transit peers to advance service quality and workforce development.
• Oversee regulatory compliance, internal controls, and safety programs to protect employees and passengers.

• Led cross-functional teams in executing business objectives and achieving organizational goals.
• Implemented performance metrics to assess productivity and drive continuous improvement initiatives.
• Developed training programs to mentor staff, fostering professional growth and enhancing team capabilities.
• Established strong relationships with key stakeholders to facilitate collaboration and support organizational initiatives.
• Oversaw budget management, ensuring alignment with strategic priorities while maximizing resource allocation.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Formulated policies and procedures to streamline operations.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Directed operational strategies to enhance efficiency and streamline processes across departments.

• Prepares reports related to the garage performance and employee attendance. Determines a course of action based on the data and analysis.
• Plans, assigns and reviews work performance of the managers to ensure that the team is performing to meet the objectives of the Agency.
• Assist with the hiring of personnel, develops, and manages the management staff, to ensure that the quality of work meets the agency goals.
• Evaluates the staff performance and recommends an improvement plan to ensure the staff member meets the Agency objectives and goals.
• Plan, train, assist, and develop the training processes to manage the staff to ensure that the managers meet the goals of the Agency.
• Performs other duties that are assigned including serving as Director of Bus in their absence.
• Manage the supervision of safe operations and on time service.
• Develop/created a program that recognizes employees for exceptional performance.
• Assist with the planning and developing of budget goals and manpower needs with the administrative staff.
• Manages and coordinates the responsibilities of Transportation Managers.
• Coordinate with internal departments for service needs, such as new schedules and pick information.
• Perform checks at the garage for safety compliance, meets with work crews to ensure quality and safety of customer service delivery on the routes.
• Work with various departments to provide special and emergency transit services.
• Plan, set, and achieves garage objectives in relation to the performance goals.
• Monitors and evaluates garage expenditures trends to ensure judicious use of the budget and manpower allocations. Coordinates analysis and prepares recommendations for garage operating fiscal year budgets for Director to review.
• Collaborate with Safety and other departments to enforce safety compliance.
• Manages employee performance in accordance with safety and operating procedures and rules, including conducting disciplinary interviews and investigations and response to grievances, preparing recommendation for discharge, respond to customer complaints, and monitor reporting supervisory and managerial employee observations.
• Led strategic planning initiatives to enhance operational efficiency across transit services.
• Oversaw multimillion-dollar budgets, ensuring optimal resource allocation and cost management.

• Performs other duties that are assigned including serving as General Manager in their absence.
• Manage the supervision of safe operations and on time service.
• Oversees garage inspections of equipment, work methods, efficiency, safety conditions and general appearance.
• Oversees payroll and other HR functions of the department and supervises the preparation and the processing of personnel documents.
• Plans, assigns and reviews work of Clerical Staff to ensure that the objectives are met. Reviews and approves various reports ensuring quality and completeness.
• Supervise; Develop/created a program that recognizes employees for exceptional performance.
• Assist with the planning and developing of budget goals and manpower needs with the administrative staff.
• Manages and coordinates the responsibilities of Transportation Managers.
• Coordinate with internal departments for service needs, such as new schedules and pick information.
• Manages employee performance in accordance with safety and operating procedures and rules, including conducting disciplinary interviews and investigations and response to grievances, preparing recommendation for discharge, respond to customer complaints, and monitor reporting supervisory and managerial employee observations.
• Managed cross-functional teams to enhance service delivery and customer satisfaction.

• Manage the supervision of safe operations and on time service.
• Develop/created a program that recognizes employees for exceptional performance.
• Assist with the planning and developing of budget goals and manpower needs with the administrative staff.
• Manages and coordinates the responsibilities of Transportation Managers.
• Coordinate with internal departments for service needs, such as new schedules and pick information.
• Manages employee performance in accordance with safety and operating procedures and rules, including conducting disciplinary interviews and investigations and response to grievances, preparing recommendation for discharge, respond to customer complaints, and monitor reporting supervisory and managerial employee observations.
• Oversaw daily operations of transit systems, ensuring timely service delivery and compliance with safety regulations.

• Determine appropriate course of action within established guidelines in an effort to reduce absenteeism and maximize the efficiency of operating personnel.
• Ensure safe, on time performance, and responds to interruptions or delays to bus service, or as needed.
• Ensure that the appropriate Corrective Action Guidelines were administered for violations. Investigated violations, regulations, and operating procedures by operating and service supervisor personnel to determine appropriate corrective action to decrease complaints.
• Co-Managed in the coordination of all University of Chicago service issues in the absence of the University of Chicago Transportation Manager.
• Responsible for the management of various projects as assigned by the General Manager (i.e. Team Concept, Route Management).
• Provided on-time service which the internal and external customers to resolve various issues.
• Served as Transportation Manager II during periods when the current Transportation Manager II was not available i.e. (vacation and sick).
• Directed transportation operations, ensuring timely and efficient public transit services across Chicago.
• Implemented process improvements that enhanced route efficiency and reduced operational delays.

• Resolve payroll issues of operating personnel in a timely fashion.
• Improved the accuracy of payroll entries which lead to a significant reduction in payroll errors.
• Ensure that all available work has been assigned according to collective bargaining agreement.
• Investigated, validated payroll errors of operating personnel and worked with the payroll department to reconcile payroll conflicts in a timely manner.
• Print payroll reports, check for and correct errors, and produce an accurate balance for the CTA payroll Department.
• Performed duties associated with conducting system, vacation, holiday, and run picks for operating personnel.
• Perform other duties as assigned by the Administrative Manager.
• Processed transportation schedules, ensuring timely service delivery for passenger routes.
• Coordinated communication between departments to resolve operational issues effectively.

• Trained incoming operators as a Line Instructors.
• Prepare daily trip sheets and bus for service.
• Tally various categories of boarding passengers by manually operating a recording device.
• Enter tally numbers from recording device at beginning and end of run.
• Ensure safe operation and provided on-time service.
• Provided friendly customer service.
• Provided directions and answered question pertaining to CTA services in a friendly and professional manner.
• Operated transit buses along designated routes, ensuring timely arrivals and departures.
• Monitored passenger safety and adhered to all safety regulations during operations.

• Responsible for tutoring elementary students in an effort to enhance their Mathematical skills.
• Served as the basketball coach and mentor throughout tenure.
• Mentored students in academic subjects, fostering a supportive learning environment.
• Developed individualized learning plans to address diverse student needs and improve comprehension.