Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Randolph Williams

Chicago,IL

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

32
32
years of professional experience
1
1
Certification

Work History

General Manager, Bus Operations

Chicago Transit Authority, CTA
08.2025 - Current
  • Directly accountable for safe, on-time, clean, and courteous bus service across assigned garages.
  • Lead and develop a high-performing team of Senior Managers and Managers, overseeing staff training, performance evaluations, and disciplinary actions.
  • Manage transportation and administrative activities across multiple locations, ensuring operational excellence through data-driven decision-making.
  • Collaborate with Planning and Safety departments to implement emergency services, enforce safety compliance, and respond to complex customer concerns.
  • Set strategic goals and performance targets, aligning garage operations with CTA’s broader vision and Board directives.
  • Implemented performance metrics to assess productivity and drive continuous improvement initiatives.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Directed operational strategies to enhance efficiency and streamline processes across departments.
  • General Manager, Bus Operations Chicago Transit Authority, Chicago, IL August 17, 2025 - Present

Senior Manager-Bus Garage

Chicago Transit Authority
02.1994 - Current
  • Prepares reports related to the garage performance and employee attendance. Determines a course of action based on the data and analysis.
  • Plans, assigns and reviews work performance of the managers to ensure that the team is performing to meet the objectives of the Agency.
  • Assist with the hiring of personnel, develops, and manages the management staff, to ensure that the quality of work meets the agency goals.
  • Evaluates the staff performance and recommends an improvement plan to ensure the staff member meets the Agency objectives and goals.
  • Manage the supervision of safe operations and on time service.
  • Develop/created a program that recognizes employees for exceptional performance.
  • Assist with the planning and developing of budget goals and manpower needs with the administrative staff.
  • Manages and coordinates the responsibilities of Transportation Managers.
  • Coordinate with internal departments for service needs, such as new schedules and pick information.
  • Perform checks at the garage for safety compliance, meets with work crews to ensure quality and safety of customer service delivery on the routes.
  • Work with various departments to provide special and emergency transit services.
  • Plan, set, and achieves garage objectives in relation to the performance goals.
  • Collaborate with Safety and other departments to enforce safety compliance.
  • Manages employee performance in accordance with safety and operating procedures and rules, including conducting disciplinary interviews and investigations and response to grievances, preparing recommendation for discharge, respond to customer complaints, and monitor reporting supervisory and managerial employee observations.
  • Led strategic planning initiatives to enhance operational efficiency across transit services.
  • Investigated, validated payroll errors of operating personnel and worked with the payroll department to reconcile payroll conflicts in a timely manner.
  • Led operational strategies to enhance transit efficiency and service reliability.

Education

Bachelor of Arts - Accounting, Minor Computer Science

Carthage College
Kenosha, Wisconsin
05-1993

Received diploma -

Lane Technical High School
Chicago, Illinois
06-1989

Skills

  • Positive Attitude
  • Self-Motivation
  • Problem Solving
  • Dell/HP/IBM Personal Computers
  • Windows XP
  • Word Perfect
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Query Reporting
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff training/development
  • Goal setting
  • Verbal and written communication
  • Team training and development
  • Motivation
  • Process improvements
  • Deadline oriented
  • Strategic planning
  • Performance improvement
  • Employee development

Accomplishments

  • Captained of basketball and baseball team all four years while attending Lane Technical High School.
  • Played four years of basketball and three years of baseball while attending Carthage College.

Certification

ICS 100, 200, 300, 400, 700, 800

Timeline

General Manager, Bus Operations

Chicago Transit Authority, CTA
08.2025 - Current

Senior Manager-Bus Garage

Chicago Transit Authority
02.1994 - Current

Bachelor of Arts - Accounting, Minor Computer Science

Carthage College

Received diploma -

Lane Technical High School

Similar Profiles

CREATE PROFILE
Randolph Williams