Randon Bunch
Columbia,SC
Summary
Dynamic customer service professional recognized for enhancing member experiences and achieving high satisfaction ratings. Strong work ethic, able to master new skills quickly, while adapting to ever-changing industry needs.
Overview
18
18
years of professional experience
Work History
Member Answer Center Representative
AllSouth Federal Credit Union
Columbia, SC
02.2025 - 05.2025
- Provided exceptional customer service by assisting members with account inquiries, transactions, financial solutions, and Online Banking navigation.
- Educated members on AllSouth products and services to enhance their banking experience.
- Processed deposits, withdrawals, loan applications, and loan payments efficiently while maintaining accuracy.
- Assisted Risk Management with the maintenance and of protection of member accounts and Online Banking accounts.
- Collaborated with team members and multiple departments to achieve branch goals and improve operations.
Assistant General Manager
Courtyard by Marriott
Columbia Cayce, SC
01.2019 - 02.2025
- Recognized by ownership, regional management, and employees for creating, and maintaining a unified, motivating, and productive work environment.
- Trained and coached department managers on providing personalized premier guest service directly, or through their department staff members.
- Assisted GM in overseeing all areas of operation; Brand Audit Requirements, Sales, Housekeeping, Front Desk, and Bistro.
- Performed all bookkeeping, payroll, and invoice processing well ahead of deadline requirements.
- Organized and conducted motivating full staff, department, and manager meetings to maximize team morale and staff performance.
- Recognized by leisure and corporate guest for creating an exceptional guest experience. (Marriott and Google Reviews).
Front Office Manager
Courtyard by Marriott
Columbia Cayce, SC
01.2019 - 02.2025
- Trained and motivated front desk agents to deliver premier guest service.
- Performed quarterly individual performance evaluations for all desk team agents.
- Offered daily commendation, and coaching based on daily performance goals.
- Successfully motivated desk team agents to maintain a 95% guest satisfaction rating through the full duration of brand benchmark periods.
- Received documented recognition from guests, upper management, and department subordinates for establishing and maintaining a productive and welcoming work environment.
Guest Service Representative
Courtyard by Marriott
Columbia Cayce, SC
01.2019 - 02.2025
- Greet and register guests for check in with premier guest service.
- Remember and address guest by name for the duration of stay to ensure a personalized stay experience.
- Maintain 95% guest satisfactory rating from hire date to present.
- Balance daily cash and create reports to ensure accurate accounting of all transactions.
- Prepare daily deposits.
- Promoted to Front Office Manager.
Front Office Administrator (PRN)
Brian Center St. Andrews
Columbia, SC
07.2018 - 01.2020
- Answer phones on the first ring.
- Thoroughly check references for new potential employees.
- Record notes and create documents based on Focus Meeting resolutions.
- Create a welcoming environment for patients’ family/ displaying personal interest in patients.
- Print, Scan, Copy, Fax, Filing documents.
- Immediately communicate all vital information/ messages to medical staff.
Customer Service Front End Supervisor/Head Cashier
Lowes Home Improvement
West Columbia, SC
08.2017 - 06.2018
- Execute, exceed, and promote the highest level of customer service.
- Promptly and efficiently perform daily bookkeeping, opening, and closing procedures.
- Actively coach and motivate employees according to company policy and performance standards.
- Frequently maximize multitasking needs by simultaneously running registers, answering phones, performing employee overrides, tracking customer internet and in store orders etc.
Customer Service Staff/ Electronics Sales Specialist
HH Gregg
Columbia, South Carolina
07.2014 - 05.2017
- Consistently met or exceeded monthly sales goals.
- Successfully established personal repeat customer relationships weekly.
- Helped customers make informed decisions based on their needs, wants and best product knowledge.
- Took ownership of all corporate sales, marketing, and inventory standards.
- Accurately input sales orders and tracked them through delivery or pick up.
- Assisted in developing and training new associates based on personal success in building value in products and services, both in one on one and group settings.
Order filler/Picker
Amazon Fulfillment Center
West Columbia, South Carolina
10.2013 - 02.2014
- Efficiently filled customer orders at elevated speed for shipping.
- Thoroughly inspected customer products for quality and damages.
- Accurately read PC codes and product titles.
- Arranged products in totes by category and size for smooth transporting.
- Replenished totes for continued smooth production of all warehouse production.
General Manager
The Dough Factory
Columbia, South Carolina
06.2012 - 08.2013
- Managed daily operations of business.
- Supervised and created work schedules for 5 to 10 employees.
- Interviewed, hired, and provided training to new employees.
- Completed employee evaluations based on job compliance policies, customer interaction and monthly individual sales goals.
- Oversaw quality control of product preparation, serving and handling.
- Managed inventory, cash, and credit card transactions.
Customer Service /Office Staff
Publix
Columbia, South Carolina
09.2009 - 06.2012
- Recognized for delivering premier customer service.
- (Promotions from: “Courtesy Clerk” to “Front End Coordinator” to “Office Staff”).
- Resolved all customer related issues.
- Performed daily bookkeeping (balancing and reconciling of all cash drawers).
- Prepared bank deposits and daily reports for management.
Cashier/Front Service Clerk
Bi-Lo
Columbia, South Carolina
10.2007 - 09.2009
- Operated a cash register accurately.
- Assisted customers and provided excellent customer service.
- Assisted store department managers as needed.
Education
Diploma -
Columbia High School
05.2008
Skills
- Customer service
- Account management
- Transaction processing
- Risk management
- Financial solutions
- Team collaboration
- Conflict resolution
- Data entry
- Staff training
- Inventory management
Timeline
Member Answer Center Representative
AllSouth Federal Credit Union
02.2025 - 05.2025
Assistant General Manager
Courtyard by Marriott
01.2019 - 02.2025
Front Office Manager
Courtyard by Marriott
01.2019 - 02.2025
Guest Service Representative
Courtyard by Marriott
01.2019 - 02.2025
Front Office Administrator (PRN)
Brian Center St. Andrews
07.2018 - 01.2020
Customer Service Front End Supervisor/Head Cashier
Lowes Home Improvement
08.2017 - 06.2018
Customer Service Staff/ Electronics Sales Specialist
HH Gregg
07.2014 - 05.2017
Order filler/Picker
Amazon Fulfillment Center
10.2013 - 02.2014
General Manager
The Dough Factory
06.2012 - 08.2013
Customer Service /Office Staff
Publix
09.2009 - 06.2012
Cashier/Front Service Clerk
Bi-Lo
10.2007 - 09.2009
Diploma -
Columbia High School
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