Randy Abbott
Operations Manager
Tampa,FL
Summary
Accomplished management professional with 22 years of career progression in AV operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator and well-versed in employee, vendor and partner relations.
Overview
1
1
Certification
42
42
years of professional experience
Work History
Field Operations Manager
Mood Media
Tampa , FL
- Oversaw work of 11 technicians in Tampa, Ft Myers and West Palm Beach Markets.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Implemented and maintained high standards of quality in all areas.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Regional Operations Manager
SouthCentral AV
Tampa , FL
2015.02 - 2019.06
- Interacted well with Regional Sales Manager and customers to build connections and nurture relationships.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained, coached and mentored staff to support smooth adoption of new safety program.
Operations Manager
Tropical Music Service Inc.
Tampa , FL
1998.05 - 2015.02
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Developed and implemented daily operations plans for installation and service departments.
- Evaluated upcoming program plans to forecast expected resource needs.
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting jobsites regularly.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Maintained constructive client and vendor relationships.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Electronics Technician
Tropical Music Service Inc.
Tampa , FL
1984.11 - 1998.05
- Worked as bench repair technician and inventory control specialist.
- Reviewed and interpreted technical documents, including service manuals, specifications, wiring diagrams and blueprints.
- Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
- Unloaded shipments, reviewed merchandise and tracked paperwork.
- Adhered to safety protocols while installing projectors, displays and speakers.
- Provided troubleshooting techniques in integrating professional audio/video systems.
- Installed CCTV systems, background/foreground music systems and drive-through intercom systems.
Electronics Technician
US Navy
Various
1977.02 - 1984.10
- Operated and maintained electronic transmitting and receiving equipment, as well as digital and analog multiplexors.
- Tested, troubleshot and calibrated equipment in shop and field.
- Documented all maintenance and repairs performed on equipment.
- Followed standards and procedures to maintain safe work environment.
Education
Associate of Science - General Studies
Mohegan Community College
Norwich, CT Jun 1981 - May 1983
Skills
Employee scheduling
undefinedCertification
Osha 30-hour construction Saftey and Health
Timeline
Osha 30-hour construction Saftey and Health
2020-01
Regional Operations Manager
SouthCentral AV
2015.02 - 2019.06
Operations Manager
Tropical Music Service Inc.
1998.05 - 2015.02
Electronics Technician
Tropical Music Service Inc.
1984.11 - 1998.05
Electronics Technician
US Navy
1977.02 - 1984.10
Associate of Science - General Studies
Mohegan Community College
Jun 1981 - May 1983
Field Operations Manager
Mood Media