Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Randy Alvarez

Burlington,NJ

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Factory Automation Manager

Amtech Automation
03.2020 - 02.2024
  • Oversee 5 onsite service technicians across country
  • Oversee up to 10 contractors working on various projects across country
  • Work closely with current customers to maintain business relationship
  • Responsible for expanding onsite division through expanding current contracts
  • Expanded contracts by 50% in first year
  • Responsible for sales of hardware to current and new customers for all products
  • Oversee all shipping and receiving of product
  • Oversee inventory management
  • Perform year end performance evaluations
  • Responsible for product development in regards to customization of hardware
  • Oversee procurement of parts and tools
  • Oversee hardware operations, parts assembly, PC imaging, shipping/receiving
  • Work with accounting on a weekly basis to audit existing orders
  • Responsible for creation of SOWs.

Healthcare Sales Executive/Onsite Services Manager

Futura Mobility
01.2017 - 03.2020
  • Oversee 20 onsite service technicians across country
  • Perform performance evaluations
  • Oversee up to 40 contractors working on various projects across country
  • Work closely with current customers to maintain business relationship
  • Responsible for expanding onsite division through expanding current contracts
  • Service level was able to increase contracts 20% year over year
  • Responsible for sales of hardware to current and new customers for all products.
  • 1.5 million in hardware and service sales

Supervisor of HC Mobile Technicians

Futura Mobility
10.2015 - 12.2016
  • Oversee 10 onsite service technicians
  • Work closely with current customers to maintain business relationship
  • Responsible for expanding onsite division through expanding current contracts as well as bringing in new business
  • Responsible for sales of hardware to current and new customers in relation to tech services.

Technology Center Supervisor

Futura Mobility
08.2012 - 09.2015
  • Provide end-to-end mobile technology solutions, delivering continuous service from design through development, deployment, and support
  • Manage spare pool devices for customers
  • Function as lead technician for major projects
  • Process trouble-shooting tickets in company database
  • Facilitate RMA repair for customer with associated vendors
  • Consult with clients daily and provide remote support
  • Aid in the repair of wireless hardware
  • Repair mobile computer carts and power systems for hospital clients
  • Participate in company strategy sessions for more streamlined support
  • Train new help desk and on site technicians
  • Function as backup for shipping services using UPS and FedEx software, as well as coordinate freight pickups and drop-offs
  • Travel to customer locations to provide onsite support and repair
  • Consult with clients on product customization and manage product planning through fabrication.

Technical Support Analyst/Team Lead

Futura Mobility
01.2004 - 08.2012
  • Process trouble-shooting tickets in company database
  • Facilitate RMA repair for customer with associated vendors
  • Consult with clients daily and provide remote support
  • Aid in the repair of wireless hardware
  • Repair mobile computer carts and power systems for hospital clients
  • Participate in company strategy sessions for more streamlined support
  • Train new help desk and on site technicians
  • Function as backup for shipping services using UPS and FedEx software, as well as coordinate freight pickups and drop-offs
  • Travel to customer locations to provide onsite support and repair
  • Consult with clients on product customization and manage product planning through fabrication.

Education

Business Management/Accounting - Accounting And Business Management

Rider University
Lawrenceville, NJ

Some College (No Degree) - Information Technology

New Horizons Computer Learning Center
King Of Prussia, PA

Certification - Helpdesk Management

Help Desk Institute
Colorado Springs, CO
02.2007

Leadership, Operations management -

Burlington Community College
Burlington, NJ
05.2011

Skills

  • Project Management
  • Operations Management
  • Customer Service
  • Key Performance Indicators
  • Team Leadership
  • Work Planning and Prioritization
  • Performance reviewing
  • Employee Coaching and Mentoring
  • Cross-Functional Teamwork
  • Workforce Management
  • Goal Setting
  • Verbal and written communication
  • Expense Tracking
  • Microsoft Excel
  • Word
  • Outlook
  • Microsoft Dynamics
  • Excellent mechanical skills
  • Proficient in UPS and FedEx software

Certification

  • Comp TIA A+ Certified
  • HDI Certified Support Center Team Lead

Timeline

Factory Automation Manager

Amtech Automation
03.2020 - 02.2024

Healthcare Sales Executive/Onsite Services Manager

Futura Mobility
01.2017 - 03.2020

Supervisor of HC Mobile Technicians

Futura Mobility
10.2015 - 12.2016

Technology Center Supervisor

Futura Mobility
08.2012 - 09.2015

Technical Support Analyst/Team Lead

Futura Mobility
01.2004 - 08.2012

Business Management/Accounting - Accounting And Business Management

Rider University

Some College (No Degree) - Information Technology

New Horizons Computer Learning Center

Certification - Helpdesk Management

Help Desk Institute

Leadership, Operations management -

Burlington Community College

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