Brandy Armentrout
Columbus,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings.
Overview
26
26
years of professional experience
Work History
Clinical Financial Case Manager II
The Ohio State Wexner Medical Center
Columbus, OH
10.2023 - Current
- Collaborate with medical professionals to coordinate treatment plans for clients.
- Collaborate with other service providers to ensure continuity of care for clients.
- Facilitate communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Collaborate with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Assist individuals with eligibility for available benefits.
- Participate in regular team meetings and in-house training sessions to boost group effectiveness.
- Facilitate insurance prior authorizations for medication for reimbursement through various insurance companies and third party payers
A/R Specialist
OhioHealth – OPG Billing
Dublin, OH
01.2015 - Current
- A/R follow up
- Denials
- Critical thinking to facilitate payment of the claim
- Performed other duties as assigned by supervisor and manager.
- Responded to inquiries from internal departments related to customer accounts receivable status.
- Researched and resolved discrepancies in customer accounts.
Physician Practice Manager - Primary Care
OhioHealth- OPG Primary Care
Columbus, OH
01.2019 - 07.2023
- supported two primary care offices with 6 total providers, 11 staff members
- Maintains proper personnel conduct and confidentiality of medical records
- Oversees office budget
- Coordinates activities between physicians, and medical personnel
- Leads the execution of in-clinic operational initiatives
- Problem-solving team member and patient problems in the moment
- Ensuring our scheduling and billing processes are executed efficiently
- Overseeing our clinical and community areas
- Advocates for clinic, team, and patients
- Generally ensuring clinic operations are running smoothly on a daily basis
- Facilitated new office start up with new equipment and on boarded three new physician’s
- Overseeing renovation and project management operations within physician practice.
Office Supervisor/Administrative Assistant
OhioHealth – RMH Multi-Specialty Follow-Up Clinic
Columbus, OH
01.2017 - 01.2019
- Scheduling
- Supply ordering
- Reporting practice metrics
- Assisted in implementation of a financial representative and concussion clinic
- Readmission committee member
- Assist the director and four APP managers with numerous tasks
- Supervises and responsible for onsite business including front desk procedures, patient billing, collections, and insurance
- Maintains proper personnel conduct and confidentiality of medical records
- Oversees office budget
- Coordinate activities between physicians, medical personnel.
Billing Specialist
Lower Lights Christian Health Center
Columbus, OH
01.2012 - 01.2015
- Billing/Collections, AR/ AP, FQHC Billing, Coding, Aging reports
- Work with Medicare, Medicaid, Commercial, and Managed Care, Self-pay and supplemental plans
- Process and code for Behavioral Health, Dental and Medical claims via Next-Gen/ Open Dental.
Patient Coordinator/ Office Manger
Dynamic Medical Imaging
Columbus, OH
01.2007 - 01.2011
- Front office duties
- Billing/coding
- Marketing.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Assisted with the development of efficient office procedures for improved workflow.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Coordinated patient appointments and maintained appointment schedule.
Medical Assistant/ Triage Coordinator
Spinal and Orthopedic Associates
Dublin, OH
01.2006 - 01.2007
- Patient care/ rooming
- Insurance Pre-certs for medications/procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Provided assistance to medical staff in performing minor surgical procedures.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Administered injections, medications and treatments as directed by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Patient Care Associate/ UCA
OSU Hospitals East
Columbus, OH
01.1999 - 01.2006
- Assisted patients with activities of daily living such as bathing, grooming, dressing, and toileting.
- Transported patients via wheelchair or stretcher to various locations throughout the facility as needed.
- Monitored vital signs including temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
- Collected specimens from patients for laboratory testing purposes following proper safety protocols.
- Observed changes in the physical condition of a patient and reported any issues immediately to the nurse supervisor.
- Answered call lights promptly and responded appropriately to inquiries from both staff members and families of patients.
- Responded promptly to emergency situations utilizing critical thinking skills.
Education
Associate of Science - Healthcare Concentration
Clark State Community College
Springfield, OH01.2021
Certified Physician Practice Manager - Healthcare Management
AAPC
01.2019
01.2018
01.2013
Certificate - Medical Billing and Coding
Southern State Community College
Hillsboro, OH01.2012
BA in Healthcare Management - Healthcare Management
Franklin University
Columbus, OHSkills
- Care Coordination
- Referral Coordination
- Records Management
- Data Entry and Analysis
- Organization and Multitasking
- Medical Records Management
- Email and Telephone Etiquette
- Stakeholder Collaboration
Volunteer Experience
Assistant Athletic Trainer – Columbus Fire Football – extracurricular activity
Timeline
Clinical Financial Case Manager II
The Ohio State Wexner Medical Center
10.2023 - Current
Physician Practice Manager - Primary Care
OhioHealth- OPG Primary Care
01.2019 - 07.2023
Office Supervisor/Administrative Assistant
OhioHealth – RMH Multi-Specialty Follow-Up Clinic
01.2017 - 01.2019
A/R Specialist
OhioHealth – OPG Billing
01.2015 - Current
Billing Specialist
Lower Lights Christian Health Center
01.2012 - 01.2015
Patient Coordinator/ Office Manger
Dynamic Medical Imaging
01.2007 - 01.2011
Medical Assistant/ Triage Coordinator
Spinal and Orthopedic Associates
01.2006 - 01.2007
Patient Care Associate/ UCA
OSU Hospitals East
01.1999 - 01.2006
Associate of Science - Healthcare Concentration
Clark State Community College
Certified Physician Practice Manager - Healthcare Management
AAPC
Certificate - Medical Billing and Coding
Southern State Community College
BA in Healthcare Management - Healthcare Management
Franklin University
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