Randy Arnold
Aiea,HI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
29
29
years of professional experience
Work History
Initiatives Lead, Airport Operations
Hawaiian Airlines, Inc.
03.2016 - Current
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results
- Sourced, vetted and managed vendors needed to accomplish project goals
- Design and renovation of ticket lobbies with new kiosks, digital signage, furnishings for all Hawaii Airports, linerless kiosk bag tags
- Deployed IATA 753 Bag Scanning system wide
- RFP and vendor selection for cellular provider(T-Mobile/GigSky)
- Common use certification on all platforms(ARINC, SITA, AirIT, Amadeus)
- Design and renovation for HNL Ramp Breakroom
- Design and build of Honolulu Control Center with digital cameras covering all HNL gates
- Supported new station openings
- Supported terminal and office relocations(LAX, PHX, SFO, SJC, OAK, PDX, ICN, JFK)
- Updated Air to Ground and Ground to Ground radio systems
- Designed and implemented BGR(gate podiums)
- SITA purchased our BGR's in LIH and KOA during common use conversion
- Supported Branding and Signage updates system-wide
- Deployed safety equipment vending machines
- HNL BHS design team
- Cashless initiative
- Designed and implemented breakroom informational digisigns
- Travel Credit application design, implementation, administration
- Hawaii airport jetbridge assessment to facilitate maintenance improvements
- OPS iPad design and deployment and administration
- COVID barrier design and deployment(and removal)
- MCWeb(Movement Control gate assignment software) conversion
- CASS administration
- HNL Lobby 4 opening
- BHS system upgrades(HNL, KOA)
- Analysis & Trials: Home Bag Tagging, Self Boarding, Self Bag Drop, Free Checked Bags, Roaming Agent, Remote Kiosks, Push to Talk Radio Replacements, Ramp Communications Systems, Passenger Queuing Optimization
- Received Employee of the Quarter award (Q4 2019).
Sr. Director, Airport Operations
Hawaiian Airlines, Inc.
06.2008 - 08.2012
- Strategized and executed business plans for Airport Operations
- Implemented plan to achieve DOT baggage performance top 5 ranking
- Implemented $6.5 mil HNL ticket lobby design and renovation
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Collaborated with FAA to certify all Airport Operations policy and procedure manuals current within 8 month
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Business Segment Manager, Airport OPS/Marketing
Hawaiian Airlines, Inc.
03.2007 - 09.2008
- Portfolio management of 7 vendor supported projects
- Managed contractor PM's supporting company website, self-service applications, reporting systems
- Established team priorities, maintained schedules and monitored performance
- Improved profitability with cost-saving measures and efficient resource allocation
- Leveraged data and analytics to make informed decisions and drive business improvements.
Project Manager, PMO
Hawaiian Airlines, Inc
06.2006 - 02.2007
- Championed innovation within PMO by staying informed about industry trends and incorporating cutting-edge strategies into daily operations
- Successfully proved PMO process to senior leadership by completing multiple projects on-time and on-budget, became first PM contractor to convert to full-time employee
- Coordinated change management efforts throughout organization, ensuring seamless integration of new processes or technologies into existing workflows without disruption
- Developed and initiated projects, managed costs, and monitored performance
- Recruited and oversaw personnel to achieve performance and quality targets
- Led successful execution of multiple complex projects simultaneously, ensuring quality outcomes for all stakeholders
- Developed PMO structure, processes and templates (some used to this day).
Project Manager
Hawaii Information Service
04.2004 - 05.2006
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects
- Deployed 15 projects successfully over 2 years ranging from SQL Server 7 to 2000 upgrade to C# .NET conversion
- Integrated CRM and accounting system software with core software application
- Coordinated office move of 25 office staff and equipment in less than 2 months
- Reduced number of existing software bugs from 250 to N/A.
Global Product Manager
Applied Materials
10.2003 - 04.2004
- Produced and managed software roadmaps to align engineering projects and corporate initiatives with forecasted customer requirements for diverse platforms, including emerging technologies
- Applied customer and industry trend data to secure and foster key accounts
- Collaborated closely with R&D teams to identify emerging trends and technologies that could be incorporated into future products or enhance existing offerings
- Developed customized training materials for sales representatives to improve their ability to articulate unique selling points of company's products effectively during client meetings or pitches
- Developed product documentation to communicate upcoming features and products to internal teams
- Established a structured framework for ongoing competitor monitoring, enabling proactive adjustments as needed to maintain competitive edge in market space.
Senior Software Engineer
Applied Materials
01.2001 - 10.2003
- Worked with customers for needs analysis and to determine vendor costs
- Represented software applications engineering team during large and complex development projects
- Developed conversion and system implementation plans
- Coordinated with other engineers to evaluate and improve software and hardware interfaces
- Optimized code performance for improved user experience and system efficiency
- Tested functional compliance of company products
- Supported pilot installations in Class 100 clean-room environments at key customer sites including Intel, TSMC, SSMC, Sony Japan, AMD, Chartered Singapore
- Developed material handling software automation scripts for IBM, Infineon Germany, Motorola, Texas Instruments, Samsung
- Represented CMP Division at SemiCon West industry trade shows(2001-2003)
- Received Employee of the Quarter (Q4 2002), Infineon Team Award, Intel Team Award.
Software Engineer
Bank Of Hawaii
03.1995 - 01.2001
- Represented software applications engineering team during large and complex development projects
- Implemented automated build and deployment processes to streamline release management procedures
- Updated old code bases to modern development standards, improving functionality
- Maintained and updated financial software applications including credit card, mileage programs, and ATM
- Led migration of outsourced/converted software applications
- Implemented enhanced error-checking and optimization of batch processing applications, resulting in increased availability of mainframe processor resources
- Certified applications in advance of Y2K transition
- Received Employee of the Quarter IQ award (1996).
Education
Bachelor of Science - Psychology
University of Hawaii At Manoa
Honolulu, HIInformation Technology
Hawaii Pacific University
Honolulu, HISkills
- Program Management
- Stakeholder Relations
- Data Analytics
- Contract and Vendor Management
- Project Management
- Information Technology Management
- Customer Service Management
- Facility Maintenance
- Program Optimization
- Strategic Planning
Timeline
Initiatives Lead, Airport Operations
Hawaiian Airlines, Inc.
03.2016 - Current
Sr. Director, Airport Operations
Hawaiian Airlines, Inc.
06.2008 - 08.2012
Business Segment Manager, Airport OPS/Marketing
Hawaiian Airlines, Inc.
03.2007 - 09.2008
Project Manager, PMO
Hawaiian Airlines, Inc
06.2006 - 02.2007
Project Manager
Hawaii Information Service
04.2004 - 05.2006
Global Product Manager
Applied Materials
10.2003 - 04.2004
Senior Software Engineer
Applied Materials
01.2001 - 10.2003
Software Engineer
Bank Of Hawaii
03.1995 - 01.2001
Bachelor of Science - Psychology
University of Hawaii At Manoa
Information Technology
Hawaii Pacific University
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