Randy Arreola
Bothell,WA
Summary
Determined candidate with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Experienced with the retirement, insurance and customer service sector. More than ready to demonstrate the respect and integrity with work, collaborate with peers and be a steward for clienteles.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Pension Claims Adjuster
Northwest Administrators, Inc
Seattle, WA
10.2008 - Current
- Reviewed Pension Retiree's past work history and pension options to determine death benefits. Processed on average 100 claims per month.
- Run estimates/options and generated on average 150 letters to participants and beneficiaries per month.
- Outstanding customer service by phone, email and letters. Conducted training on assigned projects.
- Researched accounting discrepancies, multiple analysis projects, process claims, and collaborate with analysts, management, and benefits coordinators.
- Focused under the Western Conference of Teamsters Pension Trust Fund retirement and death claims. This position is currently on remote scheduling.
Customer Service Associate
Healthcare Management Administrators
Bellevue, WA
02.2010 - 05.2013
- Customer support for healthcare insurance on medical, dental and vision benefits, paid claims, and other health insurance related questions by phone and email.
- Certified and trained on HIPAA laws. This position was remote scheduling.
- Answered on average 50-100 calls daily, addressing customer inquiries, solving problems and providing benefit information.
Data Analyst
911 Emergency Technology Communications
Everett, WA
09.2007 - 02.2010
- Maintained data warehousing for clients' location and telephone data for 911 location.
- Established Updates on PBX systems with station information for client's 911 locator application.
- Audited facilities physically and virtually with location of telephone jacks and wireless pings.
- Communicated with analysts regarding trouble tickets and database discrepancies. Researched tickets and pinpoint strategic errors for clients.
Business Quality Assurance Analyst/Call Monitoring
Washington Mutual Bank
Seattle, WA
08.1998 - 10.2006
- Audited 10-20 customer service telephone calls and emails daily to maintain quality service.
- Provided coaching and feedback to Bankers based on their audited interactions.
- Collaborated with team members on quality versus policy resolutions.
- Assigned tasks to associates, staffed projects and updated parties to enhance optimal business flow.
Education
FCC License - Communications
US Federal Communications Commission
Seattle, WA12.2007
Business Technology and Project Management
Edmonds Community College
Lynnwood, WA06.2003
High School Diploma -
Simon Sanchez High
Yigo, Guam06.1996
Skills
- Health, death benefits and claims
- Lexis Nexis, Social Medias, NFT and Crypto
- Data analysis and Database Management
- Audit Assistance, coaching and feedback
- Financial Institution operations
- Microsoft 365 App, speed typing, 10-key
- Computer hardware and mobile device
- Salesforce CRM basics, Ceridian and intranet
- Efficient Detail-Oriented, communication skills
- Teamsters, Local Union and Bargaining Unit
Certification
- FCC License - Credential ID PG00020890
Hobbies
Enthusiastic with different cultures from other countries, LGBT, gender freedoms, multi cultural food delicacies, classic to modern automobiles, architectural home designs, caring of domestic pets, stock markets, crypto and NFT tradings.
Timeline
Customer Service Associate
Healthcare Management Administrators
02.2010 - 05.2013
Pension Claims Adjuster
Northwest Administrators, Inc
10.2008 - Current
Data Analyst
911 Emergency Technology Communications
09.2007 - 02.2010
Business Quality Assurance Analyst/Call Monitoring
Washington Mutual Bank
08.1998 - 10.2006
FCC License - Communications
US Federal Communications Commission
Business Technology and Project Management
Edmonds Community College
High School Diploma -
Simon Sanchez High
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