Randy AuFrance
Pensacola,FL
Summary
Results-driven Field Operations Manager well-versed in administering budgets, maintaining compliance and planning workflow. Excellent communication and conflict-management skills. Pursuing new professional challenges and opportunities for advancement.
Versatile Field Operations Manager knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems and developing improvement plans. Bringing over a decade of related experience.
Overview
17
17
years of professional experience
Work History
Director of Field Operations
Parts Town
09.2021 - Current
- Maintained proper staffing levels to meet and exceed customer and branch needs.
- Challenged current business processes and directed management to eliminate waste by reducing non-value-added activities.
- Led nine field representatives in delivering quality, on-time and cost-effective client objectives.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Communicated and consulted with regional management and staff regularly.
- Looked for and developed talent in business unit for succession planning.
- Met with senior management to determine needs and develop roadmaps.
- Contributed to maintenance of 84% operating efficiency
Director of Facility Maintenance
City FM
02.2020 - 09.2021
- Scheduled routine maintenance and repair of facility equipment.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Managed staff of eight, created work schedules, distributed assignments and supervised day-to-day operations.
- Evaluated facilities to determine if company maintenance protocols complied with Florida and Alabama health and safety regulations.
- Inspected facility and assessed its communications and Fire Suppression systems for functionality and safety.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability to an efficiency rating of the top region within the company.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Director of Operations
Cemex LLC
09.2006 - 08.2018
- Oversaw day-to-day production activities in accordance with business objectives.
- Managed fleet of over 80 mixer trucks and drivers
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Established and monitored quality assurance standards to achieve operational excellence.
- Defined, implemented, and revised operational policies and guidelines.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Business Administration - Business
Pensacola State College
Pensacola, FL07.2019
Skills
- Strategic Planning
- Inventory Tracking
- Workflow Planning
- Schedule Coordination
- Program Management
- Staff Oversight
- Analytical Thinking
- Project Management
- Access Control
- Team Leadership
- Disaster Preparedness
- Emergency Preparedness
- Strategic planning
- Budget development
- Business Development
Timeline
Director of Field Operations
Parts Town
09.2021 - Current
Director of Facility Maintenance
City FM
02.2020 - 09.2021
Director of Operations
Cemex LLC
09.2006 - 08.2018
Business Administration - Business
Pensacola State College
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