Summary
Overview
Work History
Education
Skills
Skills
Timeline
DeliveryDriver

Randy Barboa

417 Sandia Ct. Aztec,NM

Summary

Operations Manager and Client-focused Customer Sales Representative with 21 years of experience. Specializing in home improvement, oil and gas & electrical sales and long-term account management. Able to connect with clients and customers on a personal level.

Overview

23
23
years of professional experience

Work History

Warehouse Associate

Liberty Oilfield Services
Farmington, NM
04.2022 - Current
  • Transported inventory items to appropriate locations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Conducted inventory audits
  • Supervised shipping and receiving, distribution, and workplace safety.
  • Completed daily operations on time and maintained high standards of accuracy.

Sale Representative

Kimball Midwest
Farmington, NM
04.2021 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Promptly responded to inquiries and requests from prospective customers.

Ops Manager - Station

Federal Express
Aztec, NM
11.2020 - 04.2021
    • Hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
    • Plans, organizes, staffs, directs and controls specific day-to-day operations within station or hub
    • Responsible for assigning and managing 50+ employees to ensure safe efficient sortation of packages through facility
    • Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals
    • Participates in development of and responsible for administering company employee relations strategies

Branch Operations Supervisor

Border States Electric
Farmington, NM
02.2014 - 06.2020
    • Leads and supervises day-to-day functions of branch operations
    • Develops and reviews proposals for purchasing equipment
    • Manages all aspects of warehouse, fleet/logistics and inventory control
    • Hire, train, and manage CSR's, drivers, warehouse, and supervisory personnel
    • Consulted with customers regarding electrical needs, addressing concerns.
    • Documented conversations with customers to track requests, problems and solutions.
    • Educated customers on special pricing opportunities and company offerings.
    • Created and finalized quotes to complete deals between company, vendors and customers.
    • Maintained professional network of potential clients and business opportunities.
    • Provided information on company promotions and special sales to customers.
    • Led and conducted reviews of branch policies and procedures for compliance.

Operations Manager / Sales Manager

Lowe's Home Improvement
Farmington, N
09.2000 - 02.2014
  • Recruited, hired and trained new employees for all departments
  • Optimized overall customer experience through LEF
  • Identified inefficiencies and made recommendations for process improvements
  • Assessed employee performance and developed improvement plans
  • Reduced average contract expenses by 10% through aggressive negotiations with vendors
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Created and finalized quotes to complete deals between company, vendors and customers
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

GED -

West Mesa High School
Albuquerque, NM
05.1994

Skills

  • Forklift Operations
  • SAP
  • Microsoft Office 365
  • Strategic planning
  • Procedure development
  • Team building
  • Client relationships
  • Multi-site operations
  • Inventory control
  • Productivity improvement
  • Troubleshooting and problem solving
  • Logistics
  • Scheduling
  • Training

Skills

  • Forklift Operations
  • SAP
  • Microsoft Office 365
  • Strategic planning
  • Procedure development
  • Team building
  • Client relationships
  • Multi-site operations
  • Inventory control
  • Productivity improvement
  • Troubleshooting and problem solving
  • Logistics
  • Scheduling
  • Training

Timeline

Warehouse Associate

Liberty Oilfield Services
04.2022 - Current

Sale Representative

Kimball Midwest
04.2021 - 04.2022

Ops Manager - Station

Federal Express
11.2020 - 04.2021

Branch Operations Supervisor

Border States Electric
02.2014 - 06.2020

Operations Manager / Sales Manager

Lowe's Home Improvement
09.2000 - 02.2014

GED -

West Mesa High School

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