RANDY BOYNES
Smithfield
Summary
Strategic Professional Services Executive with extensive experience leading consulting organizations in the AECO industry. Focused on driving operational excellence, enhancing service delivery, and developing high-performing teams. Recognized for aligning business objectives with customer success initiatives and fostering a culture of accountability and continuous improvement.
Overview
12
12
years of professional experience
Work History
Director, Architecture Services
SYMETRI
Boston
07.2025 - 06.2026
- Provided strategic leadership for Symetri's Architecture Services practice, overseeing consulting operations, service delivery, employee development, and customer success initiatives to enhance overall business performance.
- Lead consulting teams supporting architecture firms and AECO organizations throughout North America.
- Drove collaboration across architecture, engineering, construction, and owners business units to streamline service delivery and enhance customer outcomes.
- Direct operational planning, forecasting, staffing, utilization management, and service delivery activities.
- Collaborate with executive leadership to align business objectives with organizational priorities and market opportunities.
- Developed and enhanced consulting service offerings focused on digital transformation and workflow optimization to drive technology adoption.
- Mentor managers, consultants, and technical specialists while fostering a culture of accountability, collaboration, and continuous improvement.
- Support strategic partnerships, customer engagement initiatives, and go-to-market programs.
- Formerly Microdesk
Vice President, Consulting Services - AE Design
SYMETRI
01.2021 - 01.2025
- Provided executive leadership for a multidisciplinary consulting organization delivering professional services, digital transformation initiatives, and technology consulting solutions.
- Led business operations, strategic planning, resource management, and consulting delivery, driving holistic performance improvements.
- Collaborated with sales, customer success, and consulting teams to strengthen customer relationships and support business growth.
- Enhanced organizational performance through targeted operational enhancements and informed decision making.
- Guided organizational restructuring initiatives that improved scalability, collaboration, and service effectiveness.
- Implemented KPI reporting and business performance management processes.
- Developed leadership teams and created opportunities for employee growth, engagement, and advancement.
- Fostered culture of innovation, accountability, operational excellence, and customer success, empowering teams to achieve strategic goals.
- Formerly Microdesk
Director of Consulting - New England
SYMETRI
01.2014 - 01.2021
- Directed consulting operations throughout New England while overseeing professional services delivery, customer engagement, employee development, and operational performance.
- Managed consulting teams for architecture, engineering, construction, and owner organizations, ensuring service alignment with client needs.
- Oversaw project delivery, staffing, resource planning, budgeting, and client engagement activities.
- Partnered with clients to develop solutions that aligned technology investments with business objectives.
- Cultivated long-term customer relationships and facilitated business development efforts, contributing to increased client engagement and satisfaction.
- Led organizational change initiatives and streamlined process improvements, enhancing operational effectiveness across consulting operations.
- Mentored consultants and future leaders while promoting professional development and continuous learning.
- Formerly Microdesk
Education
Associate Degree - Architectural Building Engineering Technology
New England Institute of Technology
Skills
- Architectural Design
- Construction Management
- Design Management
- Digital Delivery
- BIM Collaborate Pro
- Navisworks
- BIM 360
- Autodesk Construction Cloud (ACC)
- Revit
- Autodesk Forma
- Common Data Environments (CDE)
- Professional Services Leadership
- Consulting Operations
- Practice Management
- Strategic Planning
- Business Operations
- Customer Success
- Team Leadership
- Cross-Functional Leadership
- Resource Planning
- Client Relationship Management
- Stakeholder Engagement
- Business Transformation
- Operational Excellence
- Process Improvement
- Organizational Leadership
- Executive Communication
- Common Data Environments (CDE)
Additional Career Experience
Progressive leadership roles within Symetri and Microdesk spanning consulting, operations, customer engagement, project delivery, and AECO technology services.
Industry Expertise
- Architecture
- Engineering
- Construction
- Owners Representation
- Professional Services
- Consulting Operations
- Customer Success
- Business Transformation
- Digital Delivery
- Organizational Leadership
Technology And Business Platforms
- Autodesk Construction Cloud (ACC)
- Revit
- Autodesk Forma
- BIM Collaborate Pro
- Navisworks
- BIM 360
- Power BI
- Digital Delivery Platforms
- Common Data Environments (CDE)
- Professional Services Management
Professional Brand
Executive leader known for building strong teams, developing future leaders, improving organizational performance, and creating lasting customer relationships. Combines business leadership, operational expertise, and industry knowledge to help organizations achieve strategic objectives and deliver exceptional customer outcomes.
Core Leadership Competencies
- Professional Services Leadership
- Consulting Operations
- Practice Management
- Strategic Planning
- Business Operations
- Organizational Development
- Customer Success
- Team Leadership
- Resource Planning
- Change Management
- Client Relationship Management
- Cross-Functional Leadership
- Operational Excellence
- Business Development Support
- Forecasting & Capacity Planning
- Process Improvement
- Executive Communication
Executive Highlights
- Led multidisciplinary consulting organizations serving architecture, engineering, construction, and owner clients throughout North America.
- Directed consulting operations including resource planning, forecasting, utilization management, service delivery, and strategic growth initiatives.
- Built, mentored, and developed leadership teams across consulting, project management, customer success, and technical disciplines.
- Partnered with executive leadership to align business strategy, operational priorities, and customer success objectives.
- Developed and expanded consulting service offerings focused on digital transformation, process optimization, and technology adoption.
- Led organizational change initiatives, team integrations, and operational improvements that enhanced scalability and service delivery effectiveness.
- Established KPI-driven business management practices that improved visibility, accountability, and decision-making.
- Built trusted relationships with executive stakeholders, strategic clients, industry partners, and technology providers.
Timeline
Director, Architecture Services
SYMETRI
07.2025 - 06.2026
Vice President, Consulting Services - AE Design
SYMETRI
01.2021 - 01.2025
Director of Consulting - New England
SYMETRI
01.2014 - 01.2021
Associate Degree - Architectural Building Engineering Technology
New England Institute of Technology