Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RANDY BRASFIELD

Webb City,MO

Summary

Talented Repair Technician with 2 years of experience employing excellent communication skills and technical abilities to solve problems and provide outstanding customer service. Specializing in appliance and tv systems repair. Reliable Best Buy employee offering 30 years of experience in related roles. Hardworking and dedicated with unyielding work ethic. Commended for promoting workplace safety and implementing improved safety training protocols. Safety-oriented Maintenance Worker offering 23 years of troubleshooting and repair expertise. Dedicated and reliable with skills in problem solving, general plumbing and electrical work. Team-oriented with commitment to completing tasks on-time and under budget. Result-oriented Maintenance Director effective at developing, coordinating and leading facilities maintenance activities. Decisive leader proficient in managing preventive, predictive and corrective maintenance for Delivery and Repair facilities. Hardworking and reliable Best Buy employee with strong ability in multitasking. Offering Delivery and installs and Repair. Highly organized, proactive and punctual with team-oriented mentality.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Double Repair Agent

Best Buy
Joplin, Missouri
12.2021 - 04.2024
  • Performed diagnostics and troubleshooting on customers' equipment to identify repair needs.
  • Provided technical support to customers, resolving their issues in a timely manner.
  • Replaced defective parts with new ones, following manufacturer's instructions.
  • Maintained accurate records of all repair work performed on customer's devices.
  • Conducted quality assurance checks to ensure that repaired items met the required standards.
  • Analyzed warranty claims and determined whether they should be approved or denied.
  • Documented detailed notes about each repair job for future reference purposes.
  • Researched latest technologies related to repairing electronic devices.
  • Identified potential problems before they occurred by conducting regular maintenance tasks.
  • Tested repaired equipment to make sure it was functioning properly before returning it to customers.
  • Collaborated with other technicians in order to share information about repair techniques.
  • Responded quickly to customer inquiries regarding their device repairs.
  • Ensured that all safety protocols were followed when performing any type of repair work.
  • Communicated effectively with suppliers in order to obtain necessary parts for repairs promptly.
  • Maintained equipment performance by cleaning and lubricating components.
  • Repaired and performed quality testing of products to meet established specifications.
  • Reassembled equipment, completing inspections, testing or repairs.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Read and understood diagrams and schematics to accurately perform repairs.
  • Examined machines and equipment to diagnose or make repairs.
  • Followed repair processes, driving high quality and short cycle time.
  • Performed system and component failure analysis using diagnostic troubleshooting techniques.
  • Communicated with management, engineering and quality departments to solve technical repair problems.
  • Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
  • Repaired machines, equipment or structures using tools or equipment.
  • Ordered parts, supplies or equipment from catalogs or suppliers.
  • Dismantled machines, equipment, or devices to access and remove defective parts.
  • Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
  • Maintained or repaired specialized equipment or machinery.
  • Cleaned or lubricated shafts, bearings or other parts of machinery.
  • Adjusted devices or control instruments using hand tools, levels or straightedges.
  • Aligned and balanced new equipment after installation.
  • Estimated costs to repair machinery, equipment or building structures.

District Delivery Trainer

Best Buy
Joplin, MO
01.2021 - 11.2021
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
  • Developed assessment tests to evaluate trainees' knowledge of course material.
  • Assisted with the development of online learning modules for remote learners.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Recommended changes or improvements in existing training processes as needed.
  • Monitored participant's satisfaction levels throughout each program session by conducting polls or questionnaires.
  • Provided support for trainers in order to ensure successful delivery of courses.
  • Assisted with troubleshooting technical problems related to online platforms used for delivering instruction.
  • Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.

Education

High School Diploma -

Carthage High School
Carthage, MO
05-1991

Skills

  • Hand tool expertise
  • Equipment Repair
  • System Testing
  • Customer Service
  • Component Replacement
  • Equipment Inspection
  • Service Documentation
  • Invoice Verification
  • Diagnostic Testing
  • System Upgrades
  • Inventory Management
  • Safety Requirements
  • Electrical Troubleshooting
  • Mechanical skills
  • Hardware Repair

Certification

  • CLASS E DRIVERS LICENSE 1994

Timeline

Double Repair Agent

Best Buy
12.2021 - 04.2024

District Delivery Trainer

Best Buy
01.2021 - 11.2021

High School Diploma -

Carthage High School
RANDY BRASFIELD