Randy Brocious
Washington,PA
Summary
Proven leader with extensive experience in operations management and team leadership, notably at Satterlee Leasing. Excelled in enhancing customer satisfaction and operational efficiency, demonstrating exceptional problem-solving and client relationship skills. Achieved significant improvements in performance outcomes and inventory management, underscoring a commitment to results and excellence. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Frac Operations Manager
Satterlee Resources
Washington, PA
01.2015 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
CDL Class B Driver
WG Satterlee
Rochester Mills, PA
06.2013 - Current
- Promoted a positive work environment as part of a team-oriented atmosphere among fellow drivers.
- Developed strong relationships with clients by providing exceptional communication and service.
- Streamlined documentation processes by keeping detailed logs of mileage, routes traveled, fuel consumption, and expenses incurred.
- Trained new drivers on company policies, safety procedures, and proper vehicle operation.
- Navigated diverse road conditions, demonstrating strong adaptability and excellent driving skills.
- Demonstrated professionalism in handling difficult situations, resolving conflicts with customers amicably.
- Collaborated with dispatchers for accurate scheduling, addressing any changes or issues promptly.
- Managed emergency situations effectively, prioritizing safety while minimizing delays in delivery schedules.
- Verified contents of inventory loads against Bills of Lading.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Onsite Frac Fuel Specialist
WG Satterlee
Rochester Mills, PA
01.2008 - 06.2014
- Streamlined refueling processes, resulting in minimal downtime for vehicles and equipment.
- Managed all aspects of fuel transportation logistics, coordinating effectively across multiple departments.
- Established strong relationships with regulatory agencies, maintaining compliance with local, state, and federal regulations governing fuel storage and distribution activities.
- Fostered a culture dedicated continuous improvement by regularly analyzing operational metrics.
- Conducted regular inspections of fueling equipment, ensuring optimal performance and compliance with industry standards.
- Provided technical support during incident investigations involving fuels or other petroleum-based products.
- Followed safety protocols while working, avoiding accidents and injuries.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Trained and mentored new employees on company procedures and safety protocols.
Used Car Manager
Dulaney Automotive Group
Indiana, PA
01.2000 - 01.2008
- Drafted sales contracts and warranty documents to facilitate sales transactions.
- Developed strong relationships with customers, resulting in increased repeat business and customer satisfaction.
- Increased used car sales by implementing effective marketing strategies and promotional campaigns.
- Created a customer-centric culture within the dealership by emphasizing exceptional service throughout every interaction with clients.
- Managed inventory effectively to ensure optimal turnover rates and proper mix of vehicle types.
- Conducted regular staff meetings and training sessions to maintain team productivity and morale.
- Implemented efficient processes for used car appraisals, streamlining operations and improving turnaround times.
- Optimized pricing strategies based on market trends, maximizing profit margins while remaining competitive in the industry.
- Managed sourcing, purchasing and showroom delivery of pre-owned inventory.
- Trained and mentored new sales team members.
- Collaborated with service department to ensure thorough inspections and repairs on vehicles prior to sale.
- Negotiated and finalized used car pricing and contract terms.
Education
Bachelor of Science - Elementary Education
Indiana University of Pennsylvania
Indiana, PA05.1991
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Client Relationships
Certification
CDL with HAZMAT Endorsement
Timeline
Frac Operations Manager
Satterlee Resources
01.2015 - Current
CDL Class B Driver
WG Satterlee
06.2013 - Current
Onsite Frac Fuel Specialist
WG Satterlee
01.2008 - 06.2014
Used Car Manager
Dulaney Automotive Group
01.2000 - 01.2008
Bachelor of Science - Elementary Education
Indiana University of Pennsylvania