Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randy Brooks

Keeseville

Summary

Dynamic and results-driven professional with extensive experience as a General Manager at Wendy's, excelling in operational efficiency and strategic planning. Proven expertise in DOT compliance and safety management, fostering strong client relationships and driving significant business growth. Recognized for self-motivation and critical thinking, enhancing team performance and customer satisfaction.

Experienced with managing transportation logistics and ensuring timely deliveries. Utilizes strong navigational skills and route planning to maximize efficiency and safety. Track record of maintaining vehicle standards and adhering to regulatory requirements.

Professional truck driving expert prepared for this role with focus on delivering results and maintaining high standards. Strong collaboration skills and adaptability ensure seamless teamwork and reliability. Expertise in route planning, vehicle maintenance, and safety compliance. Known for dependability, flexibility, and results-driven approach.

Overview

28
28
years of professional experience

Work History

Owner/Operator Truck Driver

Brooks Distribution Inc
04.2014 - Current
  • Operated and maintained truck equipment to ensure optimal performance and safety compliance.
  • Managed delivery schedules, optimizing routes for timely arrivals and customer satisfaction.
  • Conducted regular vehicle inspections to identify and resolve maintenance issues proactively.
  • Developed relationships with clients, enhancing service quality and fostering repeat business.
  • Trained new drivers on operational protocols, safety procedures, and best practices.

General Manager

Sbarro's Pizzeria
05.2008 - 08.2012
  • Led cross-functional teams to drive operational efficiency across multiple departments.
  • Developed and implemented strategic initiatives to enhance overall business performance.
  • Analyzed market trends and competitive landscape to inform decision-making processes.
  • Managed budgets, optimizing resource allocation to support growth objectives.
  • Fostered a culture of continuous improvement through mentoring and training staff on best practices.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

General Manager

Wendy's
03.2006 - 05.2008
  • Established key performance indicators to measure success and guide operational adjustments.
  • Collaborated with stakeholders to develop long-term strategic plans aligning with organizational goals.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.

Merchandise Supervisor

Walmart
12.2005 - 03.2006
  • Oversaw inventory management processes to ensure optimal stock levels and reduce shrinkage.
  • Trained and mentored team members on merchandise presentation standards and customer service techniques.
  • Implemented visual merchandising strategies to enhance product displays and improve customer engagement.
  • Collaborated with cross-functional teams to coordinate promotional events and seasonal merchandising initiatives.
  • Upheld company merchandise standards with all displays and promotions.
  • Assisted customers with inquiries or concerns, ensuring their satisfaction with store offerings or resolving any issues promptly.

General Manager

Wendy's
07.1997 - 08.2005
  • Streamlined workflows, resulting in improved productivity and reduced operational costs.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Education

High School Diploma -

Massena Central High
Massena, NY
01-1993

Skills

  • DOT compliance
  • Professionalism and work ethic
  • Safe driving practices
  • Safety compliance
  • Self-motivation and discipline
  • Paperwork coordination
  • Critical thinking capacity
  • Preventive Maintenance
  • Safety management
  • Delivery scheduling
  • Vehicle maintenance
  • Decision-making

Timeline

Owner/Operator Truck Driver

Brooks Distribution Inc
04.2014 - Current

General Manager

Sbarro's Pizzeria
05.2008 - 08.2012

General Manager

Wendy's
03.2006 - 05.2008

Merchandise Supervisor

Walmart
12.2005 - 03.2006

General Manager

Wendy's
07.1997 - 08.2005

High School Diploma -

Massena Central High

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