Randy Byrone

• Prepared coffee drinks and food menu items.
• Operated POS register cash to collect payments.
• Performed kitchen duties - cleaning/stocking/food prep/ baking.
• Trained new hires.
• Performed all shop opening and closing activities.
• First and foremost: Interacted with the public, including regulars who comprised the majority of customers, insuring their experience was positive and the atmosphere felt welcoming. As this was a local neighborhood coffee shop, customer interaction was meant to be casual, personalized and responsive with the ultimate goal of retaining and growing the customer family.

• Tutored elementary and high-school students in math and writing mechanics/composition.
• Conversational English for adult ESL learners.
• Planned and developed enrichment lessons for advanced students.

• Tutored individual and small group sessions with children aged four to sixteen; working with 200+ students per year.
• Developed curricula for new online offering.
• Trained and provided oversight for tutoring staff.
• Administered assessments; consulted with parents on programs and ongoing assessments.

• Managed customer facing teams/services for online technical education platform.
• Established common processes with other departments.
• Grew department from 1 member to 13 in three years to support virtual employees and 50+ partners.
• Grew virtual support team to 90+ contract tutors.
• Defined and delivered 100% on aggressive service success metrics.
• Managed Beta-Testing program, utilizing promotions and incentives, driving product quality.

• Worked with hardware and software vendors, engineering and operations departments and customers during cable-modem technology.
• Managed all support issues for 100 trial participants: installation, technical support, problem resolution.
• Authored test plans and test results documentation.
• Performed and documented interpretation and analysis of results.
• Installed, configured and administered ISP servers and server software for PBVS ISP.
• Authored and supported installation documentation for field installers.
  

• Residential Sales in mid-price-range market with emphasis on working with Buyers.
• Providing expert guidance and driving satisfaction for customers during a typically high-anxiety transaction process.

As consultant:

• Developed and implemented enhancements to company's information delivery platform.
• Created installation and user-level documentation.

As Technical Director:

• Oversaw all phases of production, new product development, software development, and customer support.
• Managed programming and technical support staff.

• Developed introductory class in UNIX, programming and the 'C' programming language.
• Provided instruction in computer applications and operations in mini and SUN UNIX environments.

• Planned, developed and executed lessons reflecting high school curriculum and California's core educational standards.
• Taught various subjects, including algebra, trigonometry, and science.