Randy Calica
Vancouver,WA
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Onboarding Consultant III
Toast, Inc
02.2018 - Current
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Mentored new onboarding consultants, fostering professional growth and building strong team dynamics.
- Analyzed problematic areas to provide recommendations and solutions.
Co Owner
NW Sound Solutions
03.2008 - Current
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
Supervisor
Conduent/Xerox/ACS
08.2011 - 12.2017
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Head Bartender
The Pourhouse
09.2008 - 09.2009
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
Head Bartender
Studio 704
12.2006 - 01.2009
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
Store Manager
Lids
12.2001 - 05.2004
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
J M Weatherwax High School
Aberdeen, WA06.1998
Skills
- Go-to-Market Strategies
- Quality Assurance
- Continuous Improvement
- Staff Management
- Project Management
Certification
- Toast Equip June 2024
- Foundations of Project Management, Coursera - Jan 2023
Timeline
Onboarding Consultant III
Toast, Inc
02.2018 - Current
Supervisor
Conduent/Xerox/ACS
08.2011 - 12.2017
Head Bartender
The Pourhouse
09.2008 - 09.2009
Co Owner
NW Sound Solutions
03.2008 - Current
Head Bartender
Studio 704
12.2006 - 01.2009
Store Manager
Lids
12.2001 - 05.2004
High School Diploma -
J M Weatherwax High School
- Toast Equip June 2024
- Foundations of Project Management, Coursera - Jan 2023
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