Randy Campos
Hilliard
Summary
Flexible and communicative with all team members, pushing for quality, consistency, and efficiency while maintaining a positive attitude at all times. If and when a problem arises, a solution will be found with the utmost importance. Customer service is something I excell in and being able to deliver a great, customer/ client experience is the most important thing I tend to focus on. I am reliable and punctual when it comes to deadlines and will commit a 100% effort in all that I do. I also have proper experience in public speaking from when I was in the Air Force Air National Guard and can effectively apply the skill when needed.
Overview
7
7
years of professional experience
Work History
Shift Supervisor Trainee
CVS Pharmacy
11.2025 - Current
- Collaborated with team members to ensure compliance with safety and health regulations.
- Handled cash register transactions, ensuring accuracy and efficiency in payment processing.
- Engaged customers by providing information on promotions and product availability.
- Ensured high-quality product presentation through proper merchandising techniques and adherence to company standards.
- Delivered excellent customer service while managing escalated issues professionally and efficiently.
Order Fulfillment Associate
Home Depot
05.2023 - 07.2025
- Processed customer orders accurately and efficiently, ensuring timely fulfillment.
- Collaborated with team members to optimize warehouse layout for improved order retrieval.
- Maintained inventory accuracy through regular cycle counts and systematic checks.
- Operated forklifts and other material handling equipment safely to move products.
- Assisted in training new associates on order fulfillment procedures and safety protocols.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
Front End Cashier Assistant
Floor & Decor
05.2020 - 04.2023
- Processed customer transactions efficiently using POS system.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
- Collaborated with team members to improve customer service standards.
- Trained new staff on cash handling procedures and store policies.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Built rapport with clientele by engaging in friendly conversation while processing transactions.
Customer Service Representative
ContactUS Communications
09.2018 - 07.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call environments while maintaining service quality and customer satisfaction.
- Trained new customer service representatives on company policies and best practices for efficiency.
- Developed and maintained strong relationships with customers to foster loyalty and retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Science -
Columbus State Community College
Columbus, Ohio, OH12-2022
Skills
- Effective leadership
- Motivational skills
- Verbal and written communication
- Team collaboration and leadership
- Computer skills
- Reliability
- Problem-solving abilities
- Teamwork
- Conflict resolution
- Customer service
- Attention to detail
- Decision-making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor Trainee
CVS Pharmacy
11.2025 - Current
Order Fulfillment Associate
Home Depot
05.2023 - 07.2025
Front End Cashier Assistant
Floor & Decor
05.2020 - 04.2023
Customer Service Representative
ContactUS Communications
09.2018 - 07.2021
Associate of Science -
Columbus State Community College