Randy Carter
Owens Cross Roads,AL
Summary
I have spent years developing relationships, earning peoples trust, and guiding them to the best solution for what they are wanting to achieve. Over the course of my tenure, I have earned a solid reputation with my clients and employers. I believe I can make a big impact bringing your company to the next level in customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Mortgage Loan Officer
Southern Fidelity Mortgage Group
01.2021 - Current
- Skilled at managing and processing applications for all different loan types including FHA, VA, USDA, and Conventional
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Created 100% of client sales while building a referral network
- Adept to mathematical accuracy and following financial regulations.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Participated in industry events and conferences to build relationships and gain market intelligence.
After Sales Manager
Porsche Of Huntsville
08.2005 - 01.2021
- Set and administered department budgets for expenditure, materials, and labor.
- Exceeded company objectives year after year while maintaining high Employee Satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Worked directly with staff to achieve multiple national top ten finishes in Porsche JD Power Mimic survey.
- Established and cultivated solid business relationships with new or existing customers.
- Built relationships with customers and community to establish long-term business growth.
Education
Automotive Technology
Alamance Community College
Graham, NC05.1997
Skills
- Proficient in business practice, standards of operations, and client needs
- Able to set and maintain expectations for myself and all team members
- Extensive knowledge of fixed operations and how that impacts the bottom line for dealerships
- Strong leadership capabilities while maintaining high employee satisfaction index
- Developing lifelong relationships, earning peoples trust and understanding how important that is with clients and colleges
Accomplishments
- Porsche Roundtable
- Supervised team 25+ staff members.
- Collaborated with management team in the development of pick up and delivery service for client vehicles pre-post Covid
- Porsche Twenty Group for best practices
- Trained staff in JD Powers/Porsche best practices
Additional Information
- Lead 20+ loan officers while maintaining their work loads and referrals. Lead 25+ automotive fixed operations employees daily to achieve the goals that were set while maintaining high CSI.
Certification
- Certified Porsche Service Manager, Brand Ambassador
- Certified Porsche Service Advisor, Brand Ambassador
- Certified Warranty Administrator
- Chief Technical Officer Porsche Club of America, Heart of Dixie Region
- Licensed Mortgage Loan Officer
Timeline
Senior Mortgage Loan Officer
Southern Fidelity Mortgage Group
01.2021 - Current
After Sales Manager
Porsche Of Huntsville
08.2005 - 01.2021
Automotive Technology
Alamance Community College
- Certified Porsche Service Manager, Brand Ambassador
- Certified Porsche Service Advisor, Brand Ambassador
- Certified Warranty Administrator
- Chief Technical Officer Porsche Club of America, Heart of Dixie Region
- Licensed Mortgage Loan Officer
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