Randy Coach
Miami Gardens,Florida
Summary
Experienced in screening people, belongings, and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands. Background working in multi-modal transportation hubs. Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Foot Podiatry Assistant
Dr Adam D Auster
08.2012 - 09.2013
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Enhanced the efficiency of the clinic by maintaining clean and sanitized treatment rooms, ensuring a safe environment for patients.
- Enhanced patient compliance with prescribed treatment plans through clear explanations of procedures, expected outcomes, and potential risks.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Scheduled and coordinated patient appointments to facilitate podiatry practice schedule and improve patient experience.
Cashier
Burger King
09.2013 - 08.2015
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Gained strong leadership skills by managing projects from start to finish.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Team Associate
Walmart
08.2015 - 08.2018
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Helped customers select products that best fit their personal needs.
- Educated customers on product and service offerings.
- Maintained visually appealing and effective displays for the entire store.
- Offered exceptional customer service to differentiate and promote the company brand.
- Kept the showroom clean and maintained neat, orderly product displays.
- Consulted with customers on the latest styles and trends.
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Assisted with inventory counts and stocking of merchandise.
- Maintained strict compliance with industry regulations, minimizing risk exposure for the organization at large.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Conducted regular performance evaluations, identifying areas for improvement and implementing targeted training initiatives.
- Created appealing displays for routine arrangements and special promotions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
Department Manager
Walmart
08.2018 - 01.2022
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Defined clear targets and objectives and communicated to other team members.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Prepared annual budgets with controls to prevent overages.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Transportation Security Officer
Department Of Homeland Security
01.2022 - Current
- Safeguarded transportation operations at commercial airports and railway stations.
- Participated in regular performance evaluations aimed at improving overall efficiency within the Transportation Security Officer team.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Collaborated with team members to ensure a secure environment for all travelers and airport personnel.
- Monitored security checkpoints for compliance with applicable security protocols.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
Education
Information Technology -
Purdue University - North Central
Westville, INDiploma -
Mcarthur High School
Hollywood, FL06.2013
Skills
- Behavioral observations
- Body scanner operation
- Public Safety Awareness
- Law Enforcement Collaboration
- Decision-Making
- Baggage inspections
- Self Motivation
- Continuous Improvement
- Interpersonal Skills
- Multitasking Abilities
- Adaptability
- Teamwork and Collaboration
- Suspicious activity identification
- Team building
- Organizational Skills
- Customer relations skills
- Reliability
- Attention to Detail
- Time Management
- Relationship Building
- Problem-Solving
- Stress Tolerance
- Physical Fitness
- Problem-solving abilities
- Integrity and Honesty
Languages
Spanish
Limited Working
Timeline
Transportation Security Officer
Department Of Homeland Security
01.2022 - Current
Department Manager
Walmart
08.2018 - 01.2022
Team Associate
Walmart
08.2015 - 08.2018
Cashier
Burger King
09.2013 - 08.2015
Foot Podiatry Assistant
Dr Adam D Auster
08.2012 - 09.2013
Information Technology -
Purdue University - North Central
Diploma -
Mcarthur High School
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