Randy Costello
Summary
Strong leadership background with over 10 years of experience in property management with a focus on organizational structure, customer service, and financial operations.
Overview
11
11
years of professional experience
Work History
Seattle and Oregon Director of Operations
NFC Management
Seattle, WA
12.2018 - Current
- Area Director to manage 11 residential luxury high rises over 3000 units
- Site overview of the leasing office, resident and guest service department & maintenance department
- Develop strong relationships with contractors, vendors and all other real estate professionals
- Formulate and manage an annual operating budget for every property in the managed portfolio
- Guide, supervise and manage site occupancy of 97%
- Oversight and respond to complaints, building emergency management
- Approve payroll budget for 100 staff
- Review and approve financial operations: staff budget and capital expenses
- Complete various human resources task: recruiting, hiring, coaching, and training managers
Community Manager
Tarragon Property Management
Seattle, WA
11.2016 - 12.2018
- Provided outstanding customer service
- Manged residential occupancy and property assets
- Data entry: yieldstar, active building, onsite, yardi, and MRI
- Supervised leasing associates and service team
- Manage rent rolls, delinquency reports, move ins and move outs process
- Collect rent and managed delinquency accounts
- Recruiting, hiring, and training staff: fair housing , leasing, budget
- Submitted monthly financial reports
- Monitored and resolve resident complaints
- Conducted community monthly events
- Recruiting and training: supervised leasing and service team
- Managed programs: yieldstar, active building, onsite, yardi, and MRI
Community Manager
Social Services Housing
Seattle And Bellevue, WA
01.2012 - 11.2016
- Manged multi site residential occupancy and property assets
- Managed tax credit properties and ensure programs sustain
- Supervised leasing associates and service team
- Recruiting, hiring, and training staff: fair housing , leasing, budget
- Submitted monthly financial reports
- Collect rent and managed delinquency accounts
- Monitored and resolve resident complaints
- Conducted community monthly events
- Recruiting and training: supervised leasing and service team
- Managed programs: yieldstar, active building, onsite, yardi, and MRI
Education
Associate of Science - Criminal Justice
Yakima Valley College
2003
Bachelor of Science - Ethnic Studies
Central Washington University
Ellensburg, WASkills
- Real Estate
- High level customer service
- Client & Residential Management
- Sales
- Corporate Trainer
- Property Management software: Yardi, On-site, Real Page
- Recruiting
- Business administration
- Business Development
Accomplishments
Tarragon Property Services
2017 Leasing Award
2018 Customer Service Award
Timeline
Seattle and Oregon Director of Operations
NFC Management
12.2018 - Current
Community Manager
Tarragon Property Management
11.2016 - 12.2018
Community Manager
Social Services Housing
01.2012 - 11.2016
Associate of Science - Criminal Justice
Yakima Valley College
Bachelor of Science - Ethnic Studies
Central Washington University
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