Randy Cressall
Valencia,USA
Summary
Strategic-thinking individual experienced in relationship building and sales development. Developer and Owner/Operator of multiple retail businesses with a lifetime of experience in multiple business operations. Possesses an engaging and pleasant personality with expertise in fostering employee loyalty, and developing and improving customer relationships. Talented Owner with excellent marketing, customer service and facility oversight skills. Highly effective in building first impression relationships and comfortable working with people at every level.
Consultant to many other business owners helping them grow their business and lower their operating expenses. Particularly skilled in business property real estate management, securing maintenance and repair contracts, development, and training of managers. Skilled at finding ways to save dollars and lower expenses with scheduled maintenance and repair contracts.
Overview
57
57
years of professional experience
Work History
Developer
MBA MasterMinds, MBA MasterMinds Academy, MBA MasterMinds E-University
01.2018 - Current
- Developed MBA MasterMinds, MBA MasterMinds Academy, and currently developing The MBA MasterMinds E-University.
Owner, CEO, COO, Sales Director, Operations Director
CTR Enterprises, Valencia AutoPlex & AutoSpa
01.1993 - 01.2017
- Managed our day-to-day business operations, focused on training staff to deliver excellent customer service.
- Oversee accounting, finance, HR, marketing and public relations.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Created and monitored community promotional campaigns and approaches to increase sales and profit levels.
Developer, Owner, CEO
RJC Enterprises
12.1968 - 11.1999
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Spoke professionally with customers regarding excellent customer service, complaints, gathering all necessary information to make educated decisions and address issues.
- Developed business plan, processes and procedures to provide superior Products and Service to customers.
- Envisioned and created business identity and advertising materials.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Directed business operations, hired and trained all sales staff maintaining top performers in each industry.
- Directed the complex maintenance and repairs keeping all facilities in excellent operating condition.
- Designed and developed each new facility from groundbreaking to grand opening.
Education
MBA - Business Administration Mgmt. & Service Excellence
Brigham Young University. Utah State, Oslo Customer Excelle
Provo, UT. Logan UT & Oslo NorwaySkills
- Negotiating contracts
- Customer Service
- developing employee loyalty
- Growing Business Culture
- Problem solving at all levels
- Strategic planning
- Business planning
- Contract Management
- Client service
- Effective leader
- Client account management
- Human resources management
- Product development
- Staff training/development
Accomplishments
- Graduate of the Renowned Disney University in Customer Service Excellence;
- Chevron University Graduate with Platinum Honors.
- Entrepreneur with 14 successful retail businesses. All but one received special industry and community awards.
- 1998 Southern California Business of the Year, plus 73 other special industry or community awards. Citizen of the year nominee.
- President and Board member of Carwash Association.
- Mayors Blue Ribbon Task Force member.
- School and Chamber of Commerce Board Member.
- Board member of the SCV Senior Center.
- President of the Del Taco association of Franchisees.
- Platinum Chevron Award. SCV Business of the Year.
- Interviewed and trained hundreds of exceptional employees, many of which went on to achieve success in their own Career.
- Noted for outstanding employee loyalty, each and every year.
- Renowned for retail business operations with “The “World’s Greatest Customers, and The Best Ever Employees”.
- Awarded “The Southern California Business of The Year”.
- Awarded the Citizen of the Week by KNX.
- Received numerous letters of commendation and overall appreciation from customers, City, County, and State Honors.
- Awarded multiple business achievement awards.
- Eagle Scout at age 14.
- Served for three years as a missionary for The Church of Jesus Christ of Latter Day Saints in Norway at my own expense.
- Currently serving as a Los Angeles Temple worker since 2010 every Wednesday evening.
Timeline
Developer
MBA MasterMinds, MBA MasterMinds Academy, MBA MasterMinds E-University
01.2018 - Current
Owner, CEO, COO, Sales Director, Operations Director
CTR Enterprises, Valencia AutoPlex & AutoSpa
01.1993 - 01.2017
MBA - Business Administration Mgmt. & Service Excellence
Brigham Young University. Utah State, Oslo Customer Excelle
Developer, Owner, CEO
RJC Enterprises
12.1968 - 11.1999
Other accomplishments of note
- The Southern California Business of the year in 1998.
- The nations #1 Carwash for a 3 out of 4 year period.
- Development of one of the first Convenience Stores.
- Development of one of the first 3 quick lube facilities.
- Development of the first Automotive Service Malls which has been copied by others across the nation.
- 12 years on the Carwash association board of directors culminating in 3 years as President.
- My grandest accomplishment is my wife, children, and Grandchildren.