Randy Croft

• Managed service advisors and addressed customer-related issues and conducted inspections of customer units.
• Managed technicians for repairs on various mechanical aspects of RVs, including.
• 120 volt electrical, air conditioning, water heater, furnaces, refrigerator repairs and water Systems.
• Certified in water heater, air conditioning, furnaces, refrigerators and water system repairs.
• Report progress through spread sheets and excel reports to corporate offices.
• Work directly with accounting on payments and account receivables from vendors and customers.
• Directed client service initiatives aligned with company standards, resulting in increased client acquisition.
• Developed training programs and oversaw a team of 40+ employees to enhance service delivery.
• Managed service operations for recreational vehicles and equipment.
• Trained and mentored technicians on repair and maintenance procedures.
• Coordinated customer service initiatives to enhance client satisfaction.
• Implemented safety protocols and best practices for workshop operations.
• Conducted regular inspections to ensure quality standards were met.
• Developed inventory management processes for parts and supplies.
• Facilitated effective communication between customers and service staff to streamline issue resolution.
• Resolved customer complaints in a timely manner.
• Developed and maintained relationships with customers, vendors, and suppliers.
• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Reviewed inventory levels and ordered supplies to keep products in stock.
• Prioritized and delegated daily work tasks to meet anticipated project goals.
• Hired and trained service department staff to drive performance.
• Collaborate with other departments to improve better customer service.
• Interviewed and hired new employees for the service department.
• Addressed disciplinary matters and managed employee terminations.
• Motivated and supported employees to maintain low turnover.
• Managed inventory levels of parts necessary for servicing customers' needs.
• Collaborated with customers to offer solutions to service needs.
• Created employee work schedules to keep shifts properly staffed.
• Created written estimates and obtained customer consent to proceed.
• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
• Assisted with essential duties during peak periods.
• Maintained accurate records of all service requests, including resolution times and costs incurred.
• Adhered to customer service standards to foster satisfaction and retention.
• Monitored service performance metrics to identify areas of improvement.
• Performed root cause analysis on recurring problems encountered by customers.
• Reviewed customer billing statements for accuracy prior to release.
• Created detailed reports on service activities for senior management review.
• Ensured compliance with applicable laws and regulations related to services provided.
• Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
• Developed strategies for improving customer experience through enhanced product features or improved processes.

• Remodeled single and two story single-family homes.
• Roofing and rafter setting sheeting and shingles metal roofs and architectural shingles.
• Drywall Installation and repairs including orange peel knock down and popcorn ceilings.
• Plumbing installation and repairs tubs showers toilets sinks dish washers hot tubs.
• Electrical installation and repairs 120 volt and 220 volt wiring.
• Blueprint reading and laying out forms per blueprint specs.
• Managed daily operations of construction projects and teams.
• Oversaw budgeting and financial planning for construction initiatives.
• Developed project timelines and coordinated scheduling with subcontractors.
• Ensured compliance with safety regulations and quality standards on-site.
• Negotiated contracts with vendors, securing favorable terms for materials and services.
• Trained staff on best practices in construction techniques and safety protocols.
• Cultivated strong client relationships, resulting in increased repeat business and referrals.
• Implemented process improvements, streamlining operations and enhancing efficiency across projects.
• Maintained relationships with existing clients by providing superior customer service.
• Managed daily operations of business, including hiring and training staff.
• Ensured compliance with local, state, and federal regulations.
• Oversaw budgeting and financial management.
• Identified new opportunities for growth, expansion, and diversification.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Reviewed legal documents related to business operations.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
• Led startup and creation of operational procedures and workflow planning.
• Employed and managed vendors by negotiating deliverables, cost and expected quality.
• Organized events such as trade shows and conferences.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

.Reading blueprints and construction plans for homes.

• Blueprint reading and laying out forms per blueprint specs working with engineers to correct design issues and correct measurements on blueprints.
• Exterior wall and interior wall framing archways pass through walk ways bay windows.
• Framing vaulted and prismatic ceilings and roofs.
• A/c ducting and plenum box installation air return vent placement.
• Roof framing and rafter setting dormer and hinged roof assembly roof sheeting and insulation.
• Building load bearing walls and beams.
• Installing wall and roof insulation r19 and r11.
• Complete wiring of 120 volt and 220 volt wiring of home appliances and lighting installation.
• Installation of rough and finished plumbing water lines and drain systems.
• Floor framing decking carpet and linoleum roll goods.
• Constructed frames for manufactured homes using precision tools and techniques.
• Assembled wall panels, floors, and roofs to meet design specifications.
• Followed blueprints and schematics to accurately guide frame assembly tasks.
• Executed tear-down of existing structures, facilitating preparation for new construction projects.
• Analyzed blueprints and drawings to determine structural dimensions of framework.
• Reinforced structural elements with metal ties to comply with local building codes.
• Checked wood and other materials to assess for damaged or defective items before starting projects to accurately determine project scales and quotes.
• Laid out patterns of interior partitions onto the floor before assembling the framing components that make up each partition wall.
• Attached insulation material between wall studs or ceiling joists to provide thermal protection.
• Inspected structures for damage from age or environmental factors, ensuring safety and compliance in building standards.
• Installed windows, flooring, or trim using hand or power tools.
• Collaborated with teammates and supervisors to clarify project requirements, ensuring timely completion of tasks.
• Installed electrical systems in modular homes ensuring compliance with safety standards.
• Conducted routine inspections to identify and troubleshoot electrical issues efficiently.
• Collaborated with construction teams to integrate electrical layouts during home assembly.
• Interpreted blueprints and technical drawings to guide installation processes accurately.

• Rough-in and finished plumbing for single-family homes and two-story residences, ensuring compliance with local codes.
• Installed fire and irrigation systems in residential properties, enhancing safety and water efficiency.
• Read blueprints and laid out plumbing systems for new home construction, facilitating accurate installation.