Randy Cruz

Typical day is working 10-12hrs from 9am to 8pm. Saturdays 4am to 3pm. (Times vary as I cannot leave until last truck is parked)

• Monitor & Dispatch 60+ routes & drivers
• Ensure the following of Safety and DOT regulations (Straps and other mandatory vehicle equipment)
• Monitor driver Cameras, Fuel levels & Idle times
• Scan next day moves for accuracy and route accordingly
• Followup on all complaints / property damage issues.
• Balance and order office supplies as necessary using 3rd party vendors. Invoicing and following up with payment processors (Coupa)
• Dumpster inventory management (organization of 3rd party flatbed trucks to move inventory from as south as Naples, FL to as far as Sarasota, FL.
• Answer over 150-200 inbound phone calls daily.
• Manage driver on-duty hours to comply with DOT regulations.
• Train drivers on use of our TMS and inspection software. (Samsara & Lytx)
• Setup, deploy and manage the use of over 100 samsung tablets, scheduling repairs or replacements, managing the setup process from start to finish.
• Assisting management and supervisors when necessary with any special requests.
• Reporting to maintenance with equipment issues/failures for timely repairs whether at one of our multiple facilities or dispatch for roadside repairs.
• Arrange clean up of oil spills and follow up scheduling of clean up services to manage stains / follow EPA regulations.
• Ensuring drivers have proper PPE and ordering Uniforms when necessary.
• Ensuring drivers are on time to work and reporting directly to the CEO when all drivers have arrived for work and once all are parked for the day.

• Licensed insurance agent in 51 different states, quoting and selling policies from start to finish for products ranging from Autos, RVs, Mobile Homes, Motorcycles. Specializing in sales for the Spanish team.

• Managing all forms of Communications, Sales, Advertising and General Operations. While also providing a wide range of services locally using my knowledge of service trades such as Construction, Pool Screening and Property Management or Landscaping gained through many years of working alongside my families construction business when growing up.

• Managed and provided support for the assigned book of business of 15-20 trucks composed of owner-operators, leased trucks, fleets; dry vans and reefers.
• Dispatch Support:
• Freight Planning through SmartHop TMS/technology.
• Searching and offering the best available loads in the spot market, while catering to customer preferences, resulting in increased customer retention.
• Rate negotiation with brokers and shippers.
• Coordinated and dispatched truck loads in a timely manner.
• General Support:
• Completed broker/carrier agreements for clients
• Confirmed and scheduled appointments with shippers and receivers.
• Worked closely with truck drivers and assisted them as problems arise, including detentions, lumpers, layovers, flat tires, documentation errors, payment disputes, etc.
• Monitored daily progress of drivers
• Assumed additional duties and responsibilities as needed
• Providing product feedback to product development teams.
• (Worked 100% remote, Cape Coral FL)

• Load planning, sales and routing B2B
• Scheduling drivers for freight pickups and deliveries.
• Track and trace of shipments; maintaining communications with drivers and providing updates to internal systems.
• Communicating with customers about shipment details, such as delivery or pickup times, and any kind of special handling requests that are needed.
• Provided support to drivers with any problems such as lumpers, layovers, documentation errors, etc.
• Provided exceptional customer service to carriers, customers and drivers.

• Tax preparation and filings for assigned clients.
• Customer support, appointment scheduling, follow-ups.
• Office administration: open & close procedures, office maintenance, technical support.

• General labor setting up and breaking down events: corporate events, weddings, parties.
• Managed on site team of event workers, giving work orders and direction.
• Equipment deliveries.
• (part-time, on-call position)