RANDY DE LA ROSA
Remote Bilingual Customer Service Professional
Schenectady,NY
Summary
Remote Bilingual Customer Service Representative with background in Education, IT, Medical and Transportation fields. Detail-oriented with strong people and time-management abilities. Skilled at customer service, problem-solving, troubleshooting hardware, software and mobile devices, taking orders and solving complaints.
Seeking a role with Amare Global where I can help improve the customer experience.
Overview
24
24
years of professional experience
1
1
Language
Work History
Remote Bilingual Customer Service Representative
Maximus Inc
Albany, NY
11.2015 - 11.2021
- Provided remote customer support to internal and external customers.
- Held Zoom and MS Teams meeting with co-workers, management teams to better understand customer needs and recommend appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered remote advice and assistance to customers, paying attention to special needs or wants.
- Remotely answered constant flow of customer calls with minimal wait times.
Driver
Capitaland Inc
Albany, NY
04.2013 - 11.2015
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
National Institute of Technology
Jeddah, KSA
09.2011 - 04.2013
- Developed activities and integrated technology to diversify instruction.
- Increased ESL students' reading levels by integrating online word games
- Attended workshops to learn about student motivation and engaging learning activities.
- Designed activities emphasizing vocabulary, pronunciation and reading comprehension.
Excelsior College
Albany, NY
02.2008 - 09.2011
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Assisted students in selecting courses to align with interests and abilities.
- Reviewed student files to meet deadlines for completing various graduation requirements.
- Provided support and guidance to students experiencing academic and personal troubles.
Temporary Assignments
Many Employers
New York, NY
01.1998 - 02.2008
- Scanned documents and saved in database to keep records of essential organizational information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed Access databases converting complex data into easy-to-interpret data.
- Created PowerPoint presentations for business development purposes.
- Organized weekly staff meetings and logged minutes for corporate records.
- Produced monthly reports using advanced Excel spreadsheet functions.
Education
Project Management, Certificate -
Excelsior College
Bachelor of Arts - History and Political Science
Queens College
Skills
Time management Collaboration Digital communication Strong work ethic Adaptability Organization Self-starter Proactive Flexibility Tech-savvy Independent problem solver Reliable
Timeline
Remote Bilingual Customer Service Representative
Maximus Inc
11.2015 - 11.2021
Driver
Capitaland Inc
04.2013 - 11.2015
National Institute of Technology
09.2011 - 04.2013
Excelsior College
02.2008 - 09.2011
Temporary Assignments
Many Employers
01.1998 - 02.2008
Project Management, Certificate -
Excelsior College
Bachelor of Arts - History and Political Science
Queens College