Randy Diaz
South Ozone Park,NY
Summary
Dynamic leader with a proven track record at Millennium Hyundai, enhancing customer relations and streamlining service processes. Expert in organizational file management and adept at fostering teamwork. Achieved significant improvements in client satisfaction through strategic thinking and attention to detail. Skilled in problem-solving and hiring, demonstrating a strong ability to meet deadlines under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Costumer Relations Manager
Millennium Hyundai
Hempstead, NY
12.2023 - Current
- Developed strategies to improve customer service processes.
- Cultivated strong relationships with customers by providing personalized attention.
- Handled customer correspondence efficiently through emails, phone calls, and other communication methods.
- Maintain high levels of client satisfaction.
- Led regular staff meetings to review customer feedback, complaints, and suggestions.
Loaner Vehicle Coordinator
South Shore Hyundai
Valley Stream, NY
03.2023 - 11.2023
- Coordinated loaner process with clients while clearly communicating policies and procedures.
- Maintain up-to-date registration and insurance cards for all loaner vehicles.
- Verify that all required legal documents for loaner vehicles are current.
- Guaranteed accuracy in completing loaner contracts.
- Conducted necessary maintenance checks on loaner vehicles.
- Delivered exceptional customer support.
Valet General Manager
Dealer Pros
Long Island, NY
06.2022 - 03.2023
- Oversaw valet operations, handling staff training and scheduling.
- Consistently delivered top-notch customer service to build positive guest relationships.
- Welcomed arriving guests and explained car retrieval procedures.
- Promptly resolved concerns maintaining superior service standards.
- Enforced safe driving practices among employees by monitoring speed limits within the parking lot.
- Maintained high-quality service through consistent monitoring of team performance.
- Conducted training sessions on operational procedures.
Deli Clerk/Assistant Manager
The Food Emporium
12.2020 - 04.2022
- Help customers to decide on foods
- Provided samples to customers
- Answering customers inquiries
- Promote specials, new items, maintain clean work areas and update displays.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Controlled inventory costs by carefully managing portion control and reducing waste.
Archivist
Wavecrest
01.2019 - 08.2019
- Researched and recorded origins, provenance and historical significance of archival materials.
- Streamlined usage by creating organizational systems for newly digitized records and documents.
- Conducted outreach activities to promote awareness of the archive's resources.
- Ensured the accuracy and completeness of all records in the archives.
Vice President
Aspira of New York
09.2018 - 07.2019
- Organized and ran a Homeless drive: Motivated members of the club to help those in need, by collecting personal use items
- Organized and ran a Toy drive: Motivated the school community to collect toys for children affected by domestic violence
- Attended the annual City Youth Conference.
Education
BBA - Finance
Brooklyn College of The City University of New York
Brooklyn, NY05.2024
Certification - Bookkeeping
Hofstra University
Hempstead, NY05.2022
High School Diploma -
John Adams High School
Ozone Park, NY06.2020
Skills
- Ability to interact and deal with customers, and team members
- Efficient in the organization of files, both digital and physical
- Customer service
- Ability to work under pressure and meet deadlines
- Basic mechanical skills
- Problem Solving
- Hiring and training
- Positive attitude
- Teamwork skills
- Customer Relations
- Strong leadership
- Customer surveys
- Attention to detail
- Strategic thinking
Certification
- Certified Bookkeeper
Languages
Spanish
Professional
Timeline
Costumer Relations Manager
Millennium Hyundai
12.2023 - Current
Loaner Vehicle Coordinator
South Shore Hyundai
03.2023 - 11.2023
Valet General Manager
Dealer Pros
06.2022 - 03.2023
Deli Clerk/Assistant Manager
The Food Emporium
12.2020 - 04.2022
Archivist
Wavecrest
01.2019 - 08.2019
Vice President
Aspira of New York
09.2018 - 07.2019
BBA - Finance
Brooklyn College of The City University of New York
Certification - Bookkeeping
Hofstra University
High School Diploma -
John Adams High School
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