Summary
Overview
Work History
Education
Skills
Certification
Technology
Affiliations
Timeline
Generic

Randy Doyle

Crowley

Summary

Strategic leader in management / Technical field 25 plus years experience, known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Senior Manager Delivery Architect CIS

Capgemini
Crowley
01.2021 - Current
  • Managed and mentored team of 21 consultants, Network, storage Microsoft, virtualization and cloud platform technologies.
  • Managed and mentored virtualization and cloud delivery under tower team lead.
  • Managed multiple project teams both offshore and onshore, ensure ensuring in budget and on time project delivery.
  • Performed large migrations, for Virtualization deployments and digital transformation projects.
  • Helped get project back on track from technical perspective that were failing with a -2% margin to a Positive 30% profit margin on a failing project.
  • Worked with Pre-sales teams to help create SOWs, and estimate project consulting hours/cost to ensure accurate project revenue and scoping.
  • Designed and Architected cloud migration and deployment solutions for numerous fortune 100 companies.
  • Collaborated with client C level executives in order to manage and delivery complex project within budget and on time.
  • Collaborated with multiple vendors to capitalize solutions and bring software that would benefit client’s enterprise infrastructure and applications to help save them time and money.
  • Collaborated with offshore Managers and managed service teams to help resolve Challenges in relation to client unsatisfactory issues and bring the projects/delivery back in good standing with our clients.
  • Instrumental in mentoring team members to help them in their career path, and helping them succeed in getting promote.
  • Demonstrated proficiency across a range of technical domains, including storage, compute, database systems Access, and SQL , networking, virtualization, Cloud, and Security.
  • Assisted in the preparation of presentations used during client meetings or bid processes.
  • Generated concept designs, collaborated with customers to gain feedback and directed entire design process.
  • Encouraged team collaboration and motivated individual employees through positive reinforcement and technical recognition.
  • Monitored design processes from conceptual phase through construction.
  • Monitored project metrics such as budgets, resource utilization rates, customer satisfaction scores.
  • Provided strategic advice to executive-level clients on organizational development, process improvement and change management initiatives.
  • Created presentations outlining project plans, objectives, timelines and deliverables.
  • Mentored junior staff members on best practices related to consulting methodologies.
  • Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods, and team functions.
  • Reviewed existing policies and procedures for compliance with current industry standards.
  • Met with clients to discuss expectations to ascertain best ways to meet projected goals.
  • Involved in recruiting and hiring processes to bring on board team members with exceptional aptitude, skill levels and expertise.
  • Participated in client meetings to discuss progress updates, challenges and potential solutions.
  • Identified opportunities for cost savings through process optimization initiatives.
  • Led brainstorming sessions with key stakeholders to generate innovative ideas.
  • Mitigated risks by leading and auditing international subsidiaries and operational processes.
  • Implemented quality assurance measures throughout the project lifecycle for maximum accuracy.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Recognized by management for providing exceptional customer service.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with internal departments on various initiatives related to product launches or system upgrades.
  • Coordinated cross-functional teams of consultants to ensure successful completion of projects within established timelines.

Senior Citrix Engineer

Santander/Collabera
Dallas
10.2020 - 08.2021
  • Assisted Senior level engineer with design and Architecture of new XenDesktop environment.
  • Assisted trouble shooting Lower end environment issues with Automation.
  • Provided support and troubleshooting for end users within the Santander organization.
  • Participated in on call rotation.
  • Help clear helpdesk tickets for end users and support.
  • Assisted in trouble shooting new desktops and deployment of new desktops for end users.
  • Provided documentation for various reporting/design/migration needs.
  • Developed scripts for automating administrative tasks such as creating virtual machines or configuring settings in the registry.
  • Implemented new Citrix XenApp servers in production environment.
  • Designed and delivered mission-critical infrastructure to maintain consistent availability and performance.
  • Tested patches and updates on test environments prior to deploying them into production environment.
  • Participated in meeting with customers and vendors regarding product deployments and implementations.
  • Recorded systems information and documented design specifications and installation instructions.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
  • Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.
  • Reviewed existing architecture designs and proposed changes based on industry best practices and security standards.
  • Optimized application delivery by implementing advanced features like HDX 3D Pro graphics acceleration or ICA session pre-launch.
  • Verified stability, security and scalability of system architecture.
  • Provided technical guidance to junior members of the team when needed.
  • Created policies and profiles to control user access to the network resources through Citrix Access Gateway.
  • Installed, configured, managed and troubleshot Citrix NetScaler for load balancing.
  • Monitored server performance using Citrix Director to identify issues or potential areas of improvement.
  • Deployed VDI solutions using Microsoft Remote Desktop Services integrated with Citrix technologies like Provisioning Services, App Layering.
  • Managed multiple projects simultaneously while ensuring that all deadlines were met within given budgets.
  • Prepared documentation outlining procedures related to installation, configuration, maintenance and troubleshooting of various Citrix products.
  • Resolved application compatibility issues with Windows 7, 8, 10 operating systems for use with Citrix products.
  • Administered application stacks and executed performance tuning to optimize session performance by eliminating performance bottlenecks.
  • Ensured compliance with industry regulations regarding data privacy and security standards.
  • Provided technical support to end-users on various Citrix applications including XenDesktop, XenApp and Netscaler Gateway.
  • Communicated with clients to understand system requirements.
  • Provided exemplary helpdesk service and support to assist customers.

Senior Lead Citrix Engineer/Architect

Exxon\Matrix
Houston
01.2013 - 10.2020
  • Architected/Designed Enterprise level Citrix Environment for 50 worldwide sites and 25,000 users.
  • Designed and implement VMware, Hyper-V and Nutanix hypervisor platforms for Citrix implementations.
  • Implemented Citrix Enterprise XenApp versions 7 thru 1919.
  • Architected/Designed Citrix Enterprise Provisioning Services for 50 sites worldwide versions 7 thru 1919.
  • Provided design/implementation documentation and training to all 3rd party support personal at HCL.
  • Provided oversight / troubleshooting/Training/guidance tier 4 support to all team members across the world.
  • Provided all hardware design recommendations and configuration for site implementations worldwide.
  • Performed Health/Performance Assessments on production farms to ensure max performance capabilities.
  • Provided scripting to help with automation of migration tasks, and infrastructure build out.
  • Performed Application/profile migrations between Old Citrix Farms and New Farms.
  • Reduced Logon times from 90 seconds to 30 seconds using performance and troubleshooting analysis.
  • Designed/Implemented Citrix Policies/load balancing policies for Maximum performance across the Enterprise.
  • Designed/implemented backup disaster recover for XenApp and PVS services.
  • Assisted/oversaw implementation of NetScaler’s and FAS server services.
  • Implemented/tested Citrix App layering technology.
  • Performed/Identified Application publishing and troubleshooting of all customer base applications.
  • Provided consulting Expertise on POC software implementation for root cause analysis.
  • Configured and implemented Thin Client Technology for Top Executives Remote Meetings/and oil Plants.
  • Performed Performance/analysis/reporting utilizing Citrix Director, Uber agent, Control up Tools.
  • Performed application Break/Fix troubleshooting for End Users.
  • Provided detailed implementation documentation of all installed and configured processes.
  • Provided third tier Mentoring/ help desk support to end users and IT Engineers.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Maintained updated knowledge through continuing education and advanced training.

Senior Citrix Engineer/Architect

MetLife Bank/Home Loans
01.2011 - 01.2013
  • Architected/implemented Citrix Provisioning Services, 5.61, 6.1 for XenApp 4.5 and 6.5.
  • Architected/implemented XenApp 6.5 Farm for 800 Plus users.
  • Architected/Implemented Citrix provisioning server 5.6.1 for 114 servers and over 5000 users.
  • Architected warm Disaster Recovery sights for both Xenapp 4.5 and 6.5 farms.
  • Successfully Migrated Users from XenApp 4.5 MS 2003 server farm to XenApp 6.5 MS 2008 R2 Servers.
  • Managed numerous large-scale projects.
  • Provided Guidance and instruction to Junior level engineers.
  • Performed Performance/analysis/reporting utilizing Citrix Edge sight server.
  • Designed and built AD Group policies and OU infrastructure for Citrix XenApp 6.5 implementation.
  • Provided Help desk support and solutions to Internal departments.
  • Implemented Lotus notes 8.1 FP2 on XenApp 6.5.
  • Performed application Break/Fix troubleshooting for End Users.
  • Provided detailed implementation documentation of all installed and configured processes.

Consultant

Mutual of Omaha/Bass & Associates (Contractor/Consulting)
Omaha
01.2010 - 01.2011
  • Provided consulting/daily reporting, and testing for Windows 7 desktop deployment project.
  • Lead design and implementation of new Citrix XenApp 6.0 virtualization test farm.
  • Consulted on daily trend/analysis/troubleshooting reports utilizing Citrix reporting tools.
  • Lead/designed/implemented new server provisioned image based on industry best practices utilizing Citrix provisioning technology.
  • Provided implementation configuration recommendations/analysis on Thin Client hardware.
  • Provided consulting support during vendor presentations.
  • Provided helpdesk support and troubleshooting for numerous internal customers.
  • Consulted company employees on troubleshooting and installation root cause issues.

Consultant

PayFlex/ CSS Staffing (Contractor)
Omaha
01.2009 - 01.2010
  • Project lead/designed Asset Management, Helpdesk Ticketing, and Change Management system utilizing ITIL best practices methodology.
  • Project lead for Active Directory Assessment and Health Check.
  • Project lead Microsoft Active Directory domain migration.
  • Project lead on Microsoft Service Manager Change Management POC.
  • Project lead enterprise reporting, and monitoring/alerting infrastructure health system.
  • Project lead VMware testing environment.
  • Project lead enterprise security assessment vulnerabilities in preparation for PCI compliance audit.
  • Consulted on enterprise infrastructure security configuration best practices.
  • Consulted 2008 Terminal Server implementation/best practices.
  • Consulted on HIPAA compliancy regulations.
  • Consulted client on numerous technologies utilizing industry best practice methodologies.
  • Project lead Microsoft Windows update server implementation.
  • Project lead Windows desktop deployment server Windows 7.
  • Consulted company employees on troubleshooting and installation issues.
  • Provided mentoring and coaching for PayFlex staff.

DSS Consultant/Engineer

MSI Systems Integrators
Omaha
01.2007 - 01.2009
  • Project lead/consulted/directed HP, Dell, and IBM enterprise server hardware implementations.
  • Project lead/consulted/directed Citrix virtualization implementations.
  • Project lead/consulted/directed Microsoft Hyper-V, SQL 2008, IIS 7, and Exchange 2007 projects.
  • Project lead/consulted Active Directory installs and site migrations for NT 4.0, 2000, 2003, and 2008 Microsoft server platforms.
  • Project lead/consulted/directed enterprise virtualization consolidation analysis studies.
  • Project lead/consulted/directed Citrix virtual desktop infrastructure implementations.
  • Project lead/consulted/directed Citrix NetScaler appliance implementation/configurations.
  • Project lead/consulted/directed Active Directory, Citrix enterprise network health assessments.
  • Project lead/consulted/directed enterprise virtualization consolidation studies.
  • Project lead/consulted/directed Symantec enterprise vault regulatory compliance implementations.
  • Assessed, designed/prepared statements of work for numerous technologies.
  • Prepared/presented numerous technology presentations to all levels of management and clients.
  • Provided assistance in pre-sales presentations to various clients.

Information Systems Telecommunications Manager

Lutheran Family Services
Omaha
01.1999 - 01.2007
  • Directed/managed all activities related to engineering and design of computer and telecommunication systems, conversions, upgrades and implementations.
  • Directed/managed consultants and staff to ensure on time product delivery with zero downtime.
  • Provided proposals/consultation/presentations to executive management team concerning costs, benefits, and ROI of all technology projects.
  • Managed/controlled annual budget and expenditures.
  • Managed all technical system operations in compliance with security, operational and HIPAA policies.
  • Managed/directed help desk operations for 275 desktop/users, spread across 30 branch offices.
  • Performed implementation of all new software and upgrades, ensuring proper performance.
  • Researched and purchased all software and hardware for network projects and upgrades.
  • Provided day to day business operational plans for computer network and telecommunication services.
  • Maintained inventory of all equipment concerning placement and warranties.
  • Provided mentoring, training, documentation, and instruction to staff.
  • Provided 1, 3, 5 year visionary plans for the IT department.
  • Acted as Information Security Officer during annual regulatory compliance audit reviews.
  • Designed/implemented/tested Disaster Recovery plan.

Plant Operator

PCS Nitrogen
Omaha
01.1996 - 01.1999
  • Performed troubleshooting of mechanical electrical and chemical processes.
  • Performed emergency operations process staff evaluations to ensure plant safety.

Flight Engineer/Operations Data Management

Flight Engineer/Operations Data Management
01.1993 - 01.1996
  • Managed in-flight systems operations and performance, consisting of pneumatic, electrical, and hydraulics systems.
  • Managed subordinates and work schedules in operations data management center.
  • Performed hardware and software upgrades to computer systems.

Aerospace Propulsion Specialist

Aerospace Propulsion Specialist
01.1989 - 01.1993
  • Managed aircraft maintenance operations, subordinate training and subordinate performance.
  • Performed inspection, troubleshooting, maintenance and repair of C-130, and H53 aircraft engines.
  • Kept records and reviewed quality maintenance inspections on all isochronal aircraft.
  • Performed technical order publications inspections to ensure accuracy of maintenance, and repair procedures.

Senior Consultant

Citrix\Glasshouse Technology
01.2011
  • Architected/Designed/implemented XenDesktop, Provisioning, XenApp 4.5,5, 6 server farms.
  • Performed numerous Citrix infrastructure assessments and provided best practice recommendations.
  • Provided implementation configuration recommendations/analysis on infrastructure and Thin Client hardware.
  • Managed numerous large-scale projects fortune 500 companies.
  • Provided consulting support during vendor presentations.
  • Provided helpdesk support and troubleshooting for numerous internal customers.
  • Consulted company employees on troubleshooting and installation issues.
  • Provided training/Support/mentoring for citrix new hires.
  • Performed capacity planning, scalability studies and provided infrastructure recommendation’s.

Network Administrator

United Parcel Service (UPS)
Omaha
01.1999
  • Performed network troubleshooting and maintenance on servers and desktops.
  • Performed upgrades and installations of various custom software packages.
  • Overseer of three branch offices to ensure maximum operational support/uptime.
  • Trained co-workers on network troubleshooting and computer operations.

Education

B.S. - Business Information Systems Computing

Bellevue University
Bellevue, NE
04.2025

Diploma -

Berean College of The Bible
Springfield, MO

Community College of the Air Force

Trinity Bible College
Ellendale, ND

Gateway Electronics
Omaha, NE

Skills

  • Cloud computing and data analysis
  • Client relationship management
  • Team collaboration and leadership
  • Process improvement strategies
  • Effective communication skills
  • Crisis management and decision-making
  • Staff training and development
  • Relationship building techniques
  • Problem-solving expertise
  • Change management practices
  • Multitasking capabilities
  • Regulatory compliance knowledge
  • Technical proficiency in software
  • Profit and loss oversight
  • Customer relations management
  • Positive attitude and reliability
  • Task delegation skills
  • Time management proficiency
  • Project planning and execution
  • Talent acquisition strategies
  • Management consultation expertise

Certification

  • Co-Pilot AI
  • Systrack Certification
  • AWS Network Associate Certification
  • Nutanix Administrator
  • Dato Storage Certification
  • Microsoft Hyper-V
  • Citrix CCA Certification Xenapp 5.0
  • Citrix CCA Certification Presentation Server 4.5
  • Citrix Xendesktop Certification
  • Citrix Netscaler Certificate
  • Citrix XenServer Certificate
  • VCA-DCV Certification
  • VCA-WM Certification
  • VMware Capacity Planner Certification
  • VMware ESX 3.5
  • IBM Certified Systems Expert - System X Certification
  • CEH Certified Ethical Hacker Certification
  • MCSE 2003 Certificates
  • CCNA Certificate
  • CSSP 2011 Certification
  • A+ Certificate
  • NT 4.0 Certificate

Technology

IBM PC and Compatibles, Hyper-V Servers, Dell Servers, Dell Desktops and Notebook, SQL Servers, Cisco Routers and Switches, NetScaler, Barracuda, Cisco VPN, Dell, IBM and HP Servers, Avaya Telephone Switch, Network Cabling Tools, Sans, ISCI, NAS Blade Servers, Nutanix, VMware, MS Excel, MS Word, MS PowerPoint, MS Access, HTML, VERITAS Tape Backup, GFI Languard, Windows Deployment Services, Nmap, MS Project, Websense, Citrix, Lotus Notes, VMware Capacity Planner, Vshere, Virtual Center, MS Exchange Server 2003/2007/2010, Track it, Sysaid, IBM CDAT, Terminal Services, SQL 2000/2005/2008, Security Auditing Software, MS WSUS, Unicare-Profiler, App-V, Solar Winds, Symantec Enterprise Vault, MS Windows 95/98/NT/2000/XP, Vista, Win7, Win8, MS Server 2000/2003/2008/2012/2016/2019/2022/2025, Linux, Ubuntu, MS DOS, Azure, Azure Government, AWS, VMware, Citrix, XenServer, Hyper-V, KMS, oracle, Co-pilot, Chat GPT, Gemini, MS Visual Basic 3.0/5.0/6.0, PowerShell

Affiliations

  • Enjoy Family, Fishing, Flying
  • Raising chickens and rabbits teaching my grand children
  • Enjoy mentoring the next generation of IT

Timeline

Senior Manager Delivery Architect CIS

Capgemini
01.2021 - Current

Senior Citrix Engineer

Santander/Collabera
10.2020 - 08.2021

Senior Lead Citrix Engineer/Architect

Exxon\Matrix
01.2013 - 10.2020

Senior Citrix Engineer/Architect

MetLife Bank/Home Loans
01.2011 - 01.2013

Senior Consultant

Citrix\Glasshouse Technology
01.2011

Consultant

Mutual of Omaha/Bass & Associates (Contractor/Consulting)
01.2010 - 01.2011

Consultant

PayFlex/ CSS Staffing (Contractor)
01.2009 - 01.2010

DSS Consultant/Engineer

MSI Systems Integrators
01.2007 - 01.2009

Information Systems Telecommunications Manager

Lutheran Family Services
01.1999 - 01.2007

Network Administrator

United Parcel Service (UPS)
01.1999

Plant Operator

PCS Nitrogen
01.1996 - 01.1999

Flight Engineer/Operations Data Management

Flight Engineer/Operations Data Management
01.1993 - 01.1996

Aerospace Propulsion Specialist

Aerospace Propulsion Specialist
01.1989 - 01.1993

B.S. - Business Information Systems Computing

Bellevue University

Diploma -

Berean College of The Bible

Community College of the Air Force

Trinity Bible College

Gateway Electronics

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