Dedicated professional with strong teamwork and organizational skills. Experienced in delivering exceptional customer service, resolving issues, and improving operations within the roofing, remodel, and construction industry.
Overview
19
19
years of professional experience
Work History
Contractor-Hardware Installation
Blue Dog Construction
Tulsa, OK
03.2024 - Current
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Delivered services to customer locations within specific timeframes.
Resolved problems, improved operations, and provided exceptional service.
Owner/Operator
On-Top Contracting
Broken Arrow, OK
10.2006 - Current
Managed project timelines and budgets to ensure timely completion of contracts.
Oversaw daily operations, ensuring compliance with safety regulations and quality standards.
Developed strong client relationships, resulting in repeat business and referrals.
Streamlined workflow processes, enhancing efficiency and reducing project turnaround times.
Led a team of subcontractors, coordinating tasks to align with project goals and deadlines.
Construction Supervisor
JD Construction
Tulsa, OK
07.2016 - 10.2020
Coordinated project schedules and resources for timely completion of multiple construction projects in the home renovation industry.
Streamlined communication processes among team members, enhancing collaboration and project coordination efforts.
Completed projects on time and within budget by effectively managing resources and schedules.
<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD