Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randy English

Portland,OR

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged critical thinking and equipment operation skills at Intel and Northwest Paper Box to resolve complex technical issues and maintain high-quality floor care. My proactive approach and ability to maintain professional boundaries significantly improved facility presentation and client support efficiency.

Overview

6
6
years of professional experience

Work History

Floor Technician

Intel
04.2017 - 01.2019
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Performed root cause analysis of reported issues to enact corrections.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.

Lead Floor Technician

Northwest Paper Box
01.2013 - 03.2017
  • Provided exceptional customer service while working in visible areas of the facility, answering questions and addressing concerns as needed.
  • Contributed to a positive company reputation by maintaining a professional demeanor and providing high-quality floor maintenance services in all interactions.
  • Maintained inventory of cleaning supplies, ensuring adequate stock levels for uninterrupted floor care operations.
  • Increased customer satisfaction by maintaining a consistently clean and well-presented facility through diligent floor care.

Education

GED -

Washington State University
Pullman, WA

Skills

  • Site preparation
  • Job site preparation
  • Safety Procedures
  • Equipment Operation
  • Chemical Handling
  • Basic Repairs
  • Detail Oriented
  • Critical Thinking
  • Team building
  • Groundskeeping
  • Resilience and persistence
  • Safety control
  • Problem-solving abilities
  • Multitasking
  • Stress Management
  • Cross-cultural sensitivity
  • Professional boundaries

Timeline

Floor Technician

Intel
04.2017 - 01.2019

Lead Floor Technician

Northwest Paper Box
01.2013 - 03.2017

GED -

Washington State University

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Randy English