Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Affiliations
Technology Proficiency
Timeline
Generic
Randy Feliciano, MPA
Open To Work

Randy Feliciano, MPA

Springfield,VA

Summary

Versatile leader with a proven track record in strategic planning and stakeholder engagement. Expertise in process optimization and bilingual communication, successfully established federal benefits access initiatives for underserved populations. Enhanced service delivery and community impact through innovative solutions and collaborative efforts.

Overview

20
20
years of professional experience
1
1

Advanced Degree

2
2

Bilingual

Work History

Q&A Consultant

Packaged MXF
Millington, NJ
01.2025 - Current
  • Drive LEAD and LEAN process improvements to reduce labor costs and optimize fulfillment operations.
  • Design and implement warehouse inventory systems, signage, and location protocols.
  • Streamline receiving documentation and bills of lading filing procedures.
  • Developed bilingual SOPs for warehouse and fulfillment staff.
  • Created the company’s first social impact program, securing partnerships with five national brands.
  • Assist with loading and offloading of trucks using both electric and battery-operated pallet jacks and forklifts.
  • Supervise and support the fulfillment team during large orders from NBC-Universal.
  • Reviewed operational processes to identify areas for improvement and efficiency.
  • Set specific goals for projects to measure progress and evaluate end results.

Service Design Consultant

Incite Network
Remote
01.2025 - 03.2025
  • Conducted strategic planning and partnership development for community engagement initiatives.
  • Reviewed federal grant applications and designed stakeholder convening frameworks.
  • Delivered strategy recommendations to expand services for BIPOC communities.

Benefits Strategist (Federal Safety Net Benefits)

AARP Foundation
Washington
10.2022 - 12.2024
  • Established strategic direction for federal benefits access for older adults and underserved populations.
  • Facilitated landscape analyses and roundtables with healthcare and government stakeholders.
  • Collaborated with civic tech companies to identify systemic improvements in benefits delivery.
  • Designed Service Designs and Landscape Analysis visuals for national programs such as Medicare and Medicaid.

Associate Director, Economic Reach & Community Impact

National Council on Aging
Arlington
11.2015 - 10.2022
  • Oversaw national grant programs totaling $35 million to enhance benefits access in 44 states.
  • Designed training manuals and standardized processes for effective grant development.
  • Developed food sovereignty pilot programs for Native American communities in Southwestern United States.
  • Served as featured speaker on Telemundo and Univision, raising awareness of key initiatives.

Management Specialist II

Department of Human Services, Arlington County
Arlington
04.2008 - 11.2015
  • Revamped Legal Guardian, Personal Advocate, and VICAP programs to enhance volunteer support and service outreach.
  • Directed documentary addressing homelessness among aging veterans.
  • Chaired outreach initiatives while publishing thought leadership on fiduciary roles.
  • Developed Volunteer Training Manual for Department of Human Services.
  • Facilitated client intake support and provided Spanish language translation.
  • Led Interdisciplinary Guardianship Panel for Department of Human Services.

Education

Masters of Public Administration -

Strayer University
Fredericksburg, VA
05-2008

Bachelor of Arts - Media Studies & Communications

Queens College, CUNY
05-2002

Skills

  • Inventory management and receiving protocols
  • Strategic planning
  • Service design
  • Bilingual communication
  • Grant writing
  • Stakeholder engagement
  • Effective communication
  • Process optimization
  • Research and development
  • Market strategies
  • Performance tracking
  • Work planning and prioritization
  • Client relationship management
  • Resource allocation
  • Problem-solving skills
  • Management coaching
  • Team collaboration
  • Visual merchandising and replenishment
  • Multichannel fulfillment and order selection
  • SOP development and training
  • LEAD/LEAN process improvement
  • Warehouse compliance documentation
  • Diversity and inclusion leadership

Websites

Languages

Spanish
Full Professional

Certification

Licensed Health Care Producer 5/25-5/30

Affiliations

  • Featured Speaker on Telemundo and Univision
  • Conference Presenter at National and Federal conferences across the United States on Human Services and Program creation
  • Published Author: American Bar Association Bifocal Newsletter and the National Council on Aging Website
  • Successfully created a joint website with the Social Security Administration to connect a network of federally funded enrollment centers with local SSA offices across the U.S
  • Nominated to the National Academy of Social Insurance, 2021
  • Board member of the Virginia Guardianship Association, 2010-2012
  • Member of the Leadership Team for DE&I Development at AARP-Foundation, 2022-2024
  • Virginia Supreme Court Appointee of the Sate WINGS Committee (2015-2017)

Technology Proficiency

  • MS Office
  • Mural
  • Wordpress
  • Salesforce and Salesforce Lightening
  • Zoom
  • MS Teams
  • Wizehive
  • Power Bi
  • Slack
  • Jira and Confluence
  • Powerpoint
  • Google Docs
  • Smartsheet

Timeline

Service Design Consultant

Incite Network
01.2025 - 03.2025

Q&A Consultant

Packaged MXF
01.2025 - Current

Benefits Strategist (Federal Safety Net Benefits)

AARP Foundation
10.2022 - 12.2024

Associate Director, Economic Reach & Community Impact

National Council on Aging
11.2015 - 10.2022

Management Specialist II

Department of Human Services, Arlington County
04.2008 - 11.2015

Masters of Public Administration -

Strayer University

Bachelor of Arts - Media Studies & Communications

Queens College, CUNY

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