Randy Ferreiras Campos
West New York,NJ
Summary
Dynamic client service professional with proven expertise at Bejaran Store, excelling in customer relationship management and complaint resolution. Leveraged product knowledge and team collaboration to enhance service experiences, achieving a 95% customer satisfaction rate. Adept at personalizing client interactions and resolving issues efficiently, fostering trust and loyalty through exceptional communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Client Service Representative
Bejaran Store
Dominican Republic, Dominican Republic
02.2022 - 08.2025
- Assisted customers with product inquiries and service needs.
- Collaborated with team members to enhance customer service experience.
- Organized merchandise displays to improve accessibility for customers.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Provided customer service support to clients in a timely and efficient manner.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Scheduled and confirmed appointments based on customer availability.
- Assisted customers with product information and pricing.
- Followed up with customers after their purchase to ensure satisfaction.
Client Service Representative
Multicentro Store
Dominican Republic, Dominican Republic
06.2019 - 04.2021
- Assisted customers with product inquiries and service needs.
- Resolved customer complaints promptly and professionally.
- Collaborated with team members to enhance customer service experience.
- Organized merchandise displays to improve accessibility for customers.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Assisted customers with product information and pricing.
- Presented and explained fees, clearly clarifying invoices and company policies.
Education
Didn't Finish Highschool -
Liceo Ramon Matias Mellas
Dominican RepublicSkills
- Customer relationship management
- Complaint resolution
- Service inquiry assistance
- Product knowledge
- Appointment scheduling
- Team collaboration
Timeline
Client Service Representative
Bejaran Store
02.2022 - 08.2025
Client Service Representative
Multicentro Store
06.2019 - 04.2021
Didn't Finish Highschool -
Liceo Ramon Matias Mellas
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