Randy Fitch
Senior Technician, Custom Comfort Cooling LLC
Woodstock,GA
Summary
Adept Senior Technician with a proven track record at Custom Comfort Cooling and Heating LLC, showcasing expertise in system installations and exceptional problem-solving abilities. Demonstrated success in enhancing operational efficiency and customer satisfaction through technical assistance and leadership in training junior technicians. Renowned for meticulous quality control and effective customer rapport, driving performance improvement and maintaining high service standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Technician
Custom Comfort Cooling and Heating LLC
Woodstock, Georgia
09.2020 - Current
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Provided remote support for customers experiencing technical difficulties with hardware or software products.
- Followed safety practices to safeguard against injury and damage to property.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Installed new components or replaced defective parts to restore functionality.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Assessed equipment malfunctions using technical skills, troubleshooting abilities and diagnostic knowledge.
- Completed scheduled appointments on time to drive quality service.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Fixed problems with parts, equipment and full systems.
- Documented all customer service interactions in the company's ticket system.
- Conducted regular preventive maintenance inspections on equipment to detect potential problems before they occurred.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Created detailed reports outlining the causes of malfunctions and recommended resolutions for management review.
- Trained junior technicians in basic troubleshooting techniques and best practices for repairing hardware components.
- Developed and implemented new technical procedures to improve operational efficiency.
- Maintained accurate records of equipment repairs, maintenance and inventory.
- Kept records of parts and equipment used in projects to update inventory.
- Performed diagnostic tests on malfunctioning equipment to identify issues and determine repair needs.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Repaired, replaced, or upgraded defective parts using a variety of tools and test instruments.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
Education
Some College (No Degree) - HVAC
Lincoln College of Technology
Marietta, GASkills
- Technical assistance
- System installations
- Troubleshooting and resolution
- Performance optimization
- Network administration
- Hardware configuration
- Customer support
- Hand and power tools
- Commercial construction experience
- Work Planning and Prioritization
- User support
- Quality control
- Machinery calibration
- Troubleshooting skills
- HVAC systems
- Deadline oriented
- Maintenance and repair
- Design Techniques
- Routine Inspections
- Problem-solving
- File and record maintenance
- Verbal and written communication
- Customer rapport
- Mechanical Knowledge
- System Tests
- Performance improvement
- Complex Repairs
- Workload management
Certification
- State of Georgia License for Conditioned Air
Accomplishments
- Valley of Moline, Ancient Accepted Scottish Rite, Meritorious Service Award.
- Valley of Moline, Moline Service Cross.
- Master Install Technician, Reliable Heating and Air.
- Graduate with Honors, Lincoln Collage of Technology.
- Navy Good Conduct Metal, U.S. Navy
- Southwest Asian Service Metal, 3 Awards
- Kuwait Liberation Medal.
- Nation Defense Medal.
Languages
English
Professional
References
References available upon request.
Timeline
Senior Technician
Custom Comfort Cooling and Heating LLC
09.2020 - Current
Some College (No Degree) - HVAC
Lincoln College of Technology
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