Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
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Randy Fulton

Camp Verde,AZ

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

18
18
years of professional experience

Work History

Operations Supervisor

UPS
Camp Verde, AZ
08.2020 - Current
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Trained new employees on proper protocols and customer service standards.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Supervised daily operations of multi-million dollar operation.
  • Delegated multiple daily tasks to employees, streamlining daily progress and efficiency.
  • Monitored over 30 employees' day-to-day activities and made plans to rectify issues resulting in making daily service.
  • Provided exceptional customer service to customers, increasing customer loyalty.
  • Worked directly with management, to brainstorm, discuss strategy and mitigate issues.
  • Reported issues to higher management with great detail, resulting in corrective action.

Facility Manager

Temp Storage And Uhaul
Camp Verde , AZ
06.2019 - Current
  • Evaluated facility operations and personnel for safety regulations compliance.
  • Supervised staff of 1 in day-to-day activities.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Conducted inspections of facility grounds, equipment.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to maintain excellent customer service.
  • Maintained cleanliness and organization of workspace, to systemize tasks.

Dealer/Supervisor

Cliff Castle Casino
Camp Verde , AZ
01.2007 - 08.2020
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Trained, supervised and evaluated workers.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Performed paperwork required for monetary transactions.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Contacted security department to discuss potential or confirmed illegal activities and cheating.
  • Established and maintained banks and table bet limits for each supervised game.
  • Oversaw currency exchange requests for customers, confirming provision of requested combinations of bills and coins.
  • Observed players for signs of cheating, notifying security staff of discovered evidence.
  • Enforced safety rules and removed safety hazards while monitoring gaming floors.
  • Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
  • Supervised distribution of complimentary meals, rooms, and other discounted bonuses.
  • Oversaw 10 table games

Education

Bachelor of Science - Criminal Justice

American InterContinental University
Schaumburg, IL
03.2015

GED -

Huntington North High School
Huntington, IN
08.1997

Skills

  • Team Management and Supervision
  • Quality Assurance
  • Performance Management
  • Recruitment and Hiring
  • Decision Making
  • Schedule Coordination
  • Handling Customer Complaints
  • Diligent Follow Through
  • Adaptable and Resilient
  • Customer Service Management
  • Confidence and Drive
  • Operations oversight
  • Leadership and supervision
  • Teamwork and Collaboration
  • Attention to Detail
  • Teambuilding
  • Problem-Solving
  • MS Office
  • Self-Motivated
  • PPE Compliance
  • Training and Development
  • Organization and Time Management

Additional Information

I am family orientated husband, and father Dedicated to ensuring that my family is well taken care of. I am a Military Combat Veteran, I served from 2002-2005 in the US Army. I completed two tours of duty during Operation Enduring Freedom. I am a fast learner and dedicated to creating a safe and friendly work environment for all employees involved. I have been in a supervisor role for the last 15 years. My main goal is to enter a new career with marketable skills to efficiently and effectively complete any and all tasks asked and required by my superiors. I am dedicated to my employer in many ways such as taking on roles outside of my job description, preforming great customer service, and maintaining a high level of integrity.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Operations Supervisor

UPS
08.2020 - Current

Facility Manager

Temp Storage And Uhaul
06.2019 - Current

Dealer/Supervisor

Cliff Castle Casino
01.2007 - 08.2020

Bachelor of Science - Criminal Justice

American InterContinental University

GED -

Huntington North High School
Randy Fulton