Randy Garrett
Springfield,TN
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Skilled at developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Recognized for a collaborative approach and unwavering commitment to excellence.
Overview
20
20
years of professional experience
Work History
DIRECTOR OF OPERATIONS
Dobres Touring, LLC
05.2023 - Current
- Managed teams of event coordinators, ensuring smooth execution of high-profile events.
- Built a loyal client base through excellent customer service skills, fostering long-term partnerships with clients and vendors alike.
- Oversaw budget management for all aspects of event planning, ensuring cost-effective solutions without compromising quality.
- Established strong working relationships with vendors, venues, and production crews to ensure successful events.
- Streamlined communication between various departments involved in the event production process.
- Increased revenue by negotiating favorable contracts with sponsors and advertisers.
- Developed creative marketing strategies to increase ticket sales and overall event attendance.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Monitored budget and expenditures, keeping company within budget.
- Coordinated with other entertainment venues to create joint promotional events.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
INDEPENDENT CONTRACT DRIVER
Self Employed
03.2017 - Current
- 1099 Contract Driver - 28 ft Straight Truck, 30 ft Bandwagon, Passenger Vans, etc
- "F" Endorsement
- DOT Medical Card
- Managed tight delivery schedules for optimal efficiency, reducing overall expenses and fuel consumption.
- Collaborated closely with dispatchers to provide accurate updates on delivery status, location, and estimated arrival times.
- Maintained accurate trip logs for mileage and expense tracking purposes, contributing to organized record-keeping and efficient tax preparation.
- Utilized comprehensive knowledge of local geography to offer alternative route suggestions during periods of heavy congestion or construction-related detours.
- Exhibited strong organizational skills in managing daily tasks, ensuring all deliveries were completed well within designated timeframes.
RENTAL COORDINATOR
Meisler Trailer Rentals
01.2023 - 03.2023
- Evaluated competitor offerings to develop strategies that would set our company apart from others in the market space.
- Prepare credit applications for potential customers
- Work directly with customers for their trailer or storage needs
- Inspect trailers pre and post leasing
- Respond to calls/emails regarding inventory and pricing
- Assisting with light maintenance and minor projects
- Developed and maintained a comprehensive database of client information to facilitate efficient communication and recordkeeping.
- Managed daily operations of the front office, overseeing staff scheduling, and other administrative tasks as needed.
- Coordinated marketing efforts to promote rental services within the community, generating increased awareness among potential clients.
- Collected rent and security deposits to provide timely payments to property owners.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
TRUCK DRIVER
Connect Trucking
05.2020 - 12.2022
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Assisted in training new drivers on company procedures, resulting in a more cohesive team dynamic among truck driver staff.
FINANCIAL COUNSELOR
Tennessee Orthopaedic Alliance
10.2018 - 03.2020
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Developed strong relationships with insurance providers, facilitating prompt resolution of claim issues and disputes.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
- Improved cash flow by proactively monitoring aging accounts receivables and implementing effective collection strategies.
- Assisted in the development of new policies and procedures to improve overall patient financial experience.
- Maintained up-to-date knowledge on evolving healthcare regulations, sharing insights with colleagues for continuous improvement.
- Trained new staff on patient financial services best practices, elevating overall performance of financial counseling team.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Streamlined communication between financial counseling department and clinical staff, ensuring unified approach to patient care.
- Coordinated with external collection agencies on delinquent accounts, ensuring sensitive handling of patient financial situations.
- Collaborated with medical staff to ensure accurate billing codes and minimize claim denials.
ROUTE DRIVER SUPERVISOR
Five Star Food Service
01.2017 - 09.2018
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
- Conducted regular progress reviews with drivers, providing constructive feedback for continuous improvement.
- Resolved conflicts between drivers professionally, maintaining a positive work environment and promoting mutual respect.
- Streamlined route planning for increased efficiency, resulting in reduced fuel costs and improved time management.
- Collaborated with other departments to ensure smooth operations and address any logistical challenges effectively.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
CUSTOMER SERVICE SUPERVISOR
MedCycle Management
07.2013 - 11.2016
- Managed a team of 50+ call center reps
- Assisted in the creation of QA policies/procedures and performance ratings to help achieve quality standards
- Monitored random calls to improve quality, minimizing errors, and coached under performers
- Optimizing call center productivity to achieve high quality standards, collections, reduce abandonment rates, track staff performance statistics, and meeting client expectations
- Responsible in helping create productivity goals per client based on call averages and/or need for staffing
- Reallocated staff to assist on other clients with higher call volumes
- Recruited, hired, trained, and disciplined staff when needed; tracked attendance and PTO requests
- Assisted in resolving escalated patient issues and complaints
- Assisted with implementing new clients and travel for client meetings when needed
CORPORATE AR TRAVEL TEAM SPECIALIST
Community Health Systems
08.2009 - 06.2013
- Account follow up and resolution to identify and trend core issues causing denials and delayed payments
- Communicate and report all core issues to supervisor weekly via excel tracking forms designed by corporate
- Required to train hospital staff with payor specific follow up techniques and billing requirements
- Project based assignments with travel required up to 100%
CUSTOMER SERVICE MANAGER
Respiratory At Home
08.2007 - 07.2009
- Improved service delivery consistency by monitoring and adjusting workflows.
- Managed 50+ calls, emails, and incoming faxes per day from vendors, patients, and physicians.
- Obtain important documentation and physician orders for medical equipment ordered
- Verify patients' health information and submit prior authorizations
- Educate patients on medical equipment and billing procedures
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Created and reviewed invoices to confirm accuracy.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
CUSTOMER SERVICE MANAGER
Cornerstone Health Systems
02.2005 - 08.2007
- Managed a multi-office operation including travel and supervision of 10+ employees
- Responsible for creating company policies and procedures
- Responsible for recruiting, hiring, training, evaluating and disciplining staff
- Resolved escalated issues with CSR's, patients, physicians, and sales reps
- Reviewed, assessed, and resolved outstanding accounts receivables
- Responsible for maintaining inventory levels and merchandising as well as maintaining a monthly budget plan
Education
High School Diploma -
Hickman County High School
Centerville, TN01.1993
Skills
- Reliability
- Strategic planning and execution
- Vendor Management
- Staff training/development
- Operational Efficiency
- Effective leader
- Process Improvement
- Recruitment
- Purchasing and planning
- Logistics
- Cost analysis and savings
- Problem-solving abilities
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
DIRECTOR OF OPERATIONS
Dobres Touring, LLC
05.2023 - Current
RENTAL COORDINATOR
Meisler Trailer Rentals
01.2023 - 03.2023
TRUCK DRIVER
Connect Trucking
05.2020 - 12.2022
FINANCIAL COUNSELOR
Tennessee Orthopaedic Alliance
10.2018 - 03.2020
INDEPENDENT CONTRACT DRIVER
Self Employed
03.2017 - Current
ROUTE DRIVER SUPERVISOR
Five Star Food Service
01.2017 - 09.2018
CUSTOMER SERVICE SUPERVISOR
MedCycle Management
07.2013 - 11.2016
CORPORATE AR TRAVEL TEAM SPECIALIST
Community Health Systems
08.2009 - 06.2013
CUSTOMER SERVICE MANAGER
Respiratory At Home
08.2007 - 07.2009
CUSTOMER SERVICE MANAGER
Cornerstone Health Systems
02.2005 - 08.2007
High School Diploma -
Hickman County High School
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