Randy Gibbs

• Managed fleet and commercial service accounts, ensuring efficient maintenance and repair operations to maximize vehicle uptime and customer satisfaction
• Served as primary point of contact for fleet customers, coordinating scheduling, communication, invoicing, and account management
• Developed and maintained relationships with commercial clients, municipalities, rental companies, and fleet operators
• Coordinated repair workflow with service advisors, dispatch, technicians, and parts departments to ensure timely and accurate completion of repairs
• Oversaw repair order progress, billing accuracy, warranty compliance, and dealership service procedures
• Monitored accounts receivable, processed billing transactions, and followed up on outstanding invoices to ensure timely collections
• Promoted preventative maintenance programs and service packages to increase customer retention and revenue growth
• Collaborated with sales and parts departments to identify and secure new fleet business opportunities
• Resolved customer concerns promptly while maintaining high levels of customer satisfaction and long-term client retention
• Trained staff on fleet procedures, billing processes, and customer service expectations while promoting operational efficiency and accountability

Mobile Service Manager

• Managed dealership mobile service operations, overseeing mobile technicians, scheduling, dispatching, and field service performance
• Coordinated on-site maintenance and repair services for retail and commercial customers, minimizing vehicle downtime and improving service convenience
• Developed and maintained fleet and commercial service relationships to expand mobile service business opportunities
• Scheduled and optimized mobile service routes to improve technician productivity and operational efficiency
• Oversaw mobile repair orders, warranty compliance, invoicing, parts coordination, and service documentation
• Worked closely with service advisors, technicians, and parts personnel to ensure smooth daily operations and high-quality customer service
• Promoted preventative maintenance programs and mobile service offerings to increase revenue and customer retention
• Addressed customer concerns and ensured timely communication regarding service updates, repairs, and billing
• Tracked technician productivity, service performance metrics, and operational KPIs to maintain department goals
• Maintained compliance with manufacturer standards, dealership procedures, and workplace safety requirements

Mobile Service Lead Technician

• Performed mobile maintenance, diagnostics, recalls, and repair services for both retail customers and commercial fleet accounts at customer locations
• Led day-to-day mobile service operations by coordinating schedules, service routes, and workflow to maximize efficiency and minimize downtime
• Diagnosed and repaired mechanical and electrical vehicle concerns while ensuring compliance with manufacturer and dealership standards
• Provided professional on-site customer service by communicating repair recommendations, maintenance needs, and service updates directly with customers
• Assisted service advisors and management with dispatching, work prioritization, and customer support to maintain smooth operations
• Completed repair orders, warranty documentation, inspections, and service reports accurately and efficiently
• Coordinated with parts and service departments to ensure timely parts availability and successful completion of repairs
• Maintained mobile service vehicles, tools, and equipment to ensure safety, organization, and operational readiness
• Assisted in training and mentoring technicians on diagnostics, repair procedures, mobile operations, and customer service expectations
• Promoted preventative maintenance services and dealership programs to support customer retention and increase service revenue
• Built strong relationships with both individual customers and commercial clients through dependable service and clear communication

Quick Lane Technician

• Performed routine maintenance and light repair services on a wide range of vehicles in a fast-paced Quick Lane environment
• Conducted oil changes, tire rotations, brake services, battery replacements, multi-point inspections, and fluid maintenance according to manufacturer standards
• Diagnosed basic mechanical and electrical concerns using Ford diagnostic equipment and service procedures
• Maintained high productivity and quality standards while ensuring timely completion of customer vehicles
• Communicated recommended repairs and maintenance needs clearly with service advisors and customers
• Performed vehicle inspections to identify safety concerns and preventative maintenance opportunities
• Maintained accurate repair orders, inspection reports, and warranty documentation
• Assisted with tire mounting, balancing, alignments, and basic suspension repairs
• Followed dealership safety procedures and maintained a clean and organized work environment
• Worked collaboratively with technicians, advisors, and parts personnel to deliver excellent customer service and efficient shop operations
• Built strong customer relationships through dependable service, professionalism, and attention to detail