TAERLOR WARD

• Planning: Book venues, arrange catering, and coordinate with vendors

• Execution: Manage guest lists, delivery dates, and event agendas

• Communication: Communicate with vendors and resolve customer service issues

• Scheduling: Create and update event schedules and calendars

• Safety: Ensure all safety requirements are met

• Calendar management: Scheduling meetings, appointments, and travel arrangements for executives and staff.

• Communication management: Answering phone calls, taking messages, and directing calls to appropriate parties.

• Document preparation: Drafting emails, letters, memos, reports, and presentations.

• File management: Maintaining organized filing systems, both physical and digital.

• Data entry: Inputting information into databases and spreadsheets.

• Meeting coordination: Arranging meeting rooms, preparing agendas, and taking minutes.

• Travel arrangements: Booking flights, hotels, and transportation for business travel

• Office supplies management: Ordering and maintaining office supplies

• Answer phone, screen and direct calls accordingly

• Greet clients and route to proper meeting location
Maintain conference room calendar and tidy rooms as
needed
•Order, inventory, restock, and organize office and
kitchen supplies
•Coordinate with vendors in office or over phone as
needed
•Retrieve and distribute incoming mail and deliveries;
coordinate outgoing mail and packages

• Serve as back-up on light legal assistant duties
Corresponded with clients through email, telephone or
postal mail.
• Processed all office invoices and expense reports.

•Welcomed, announced, and followed security protocol
and procedures for clients and visitors
•Answered and directed inquiries accordingly through
attendant console software
• Relayed accurate messages as required
Provided general administrative assistance to legal staff
and management as required
• Extended hospitality services as necessary (e.g., assisted with personal belongings, offered beverages, basic
print/copy assistance, validated parking tickets for
clients, arranged taxi service)
Managed conference room reservations: reserved and
confirmed new reservations, approved pending
reservations, adjusted meeting locations as necessary
and notified appropriate parties of changes or updates,
and accurately maintained electronic room reservation
system
•Worked closely with appropriate personnel to ensure
meeting requirements were coordinated (e.g.,
Audio/Visual, conference room set-ups and food and
beverage requests)
• Sometimes handled requirements directly
Reserved Visiting Attorney offices and coordinated
special requests for clients, internal personnel, and
visitors
•Ensured reception, conference room, and visiting
attorney areas are maintained to Firm standards.

• Trusted Keyholder
Improved the organization and security of both paper
and computerized files
•Implemented new systems and safeguards to protect
confidential client information and firm records
•Scheduled and coordinated appointments and meetings
for attorneys and paralegals
•Ensured prompt responses to phone/email inquiries and
displayed professionalism in all client interactions
•Brought more business to the firm by marketing:
billboards, newspaper ads, and local radio stations
•Coordinated logistics and document preparation for court proceedings and meetings
• Received payments and prepared bank deposits
Managed bail bonds: Ensuring clients bonded by the firm
check in weekly, appear for court hearings, and locating
those who fail to follow legal guidelines.

•Maintained customer satisfaction with forward-thinking
strategies focused on addressing customer needs and
resolving concerns.
•Answered constant flow of customer calls with minimal
wait times.
•Answered customer telephone calls promptly to avoid
on-hold wait times.
•Responded to customer requests for products, services
and company information.
•Assisted customers with setting appointments, special
order requests, and arranging merchandise pick-up.
•Collected customer feedback and made process changes
to exceed customer satisfaction goals.
•Investigated and resolved customer inquiries and
complaints quickly.
• Responded proactively and positively to rapid change.
Maintained up-to-date knowledge of product and service
changes.
•Handled over 80 calls per shift signing up new customers,
retrieving customer data, presenting relevant product
information and cancelling services.
•Reached out to customers after completed sales to
suggest additional service or product purchases and
inquire about needs or concerns.