Randy Gutierrez

Assistant General Manager

Jiffy Lube

Tucson, AZ

02.2016 - Current

Monitored inventory levels and placed orders for new stock as needed.
Prepared weekly schedules for staff members based on their availability.
Managed daily operations of the store, including scheduling and supervising staff.
Communicated regularly with suppliers regarding product delivery timelines, pricing information.
Assisted in the recruitment process by conducting interviews with prospective candidates.
Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Conducted regular performance evaluations for employees to ensure quality standards were maintained.
Ensured compliance with all applicable laws and regulations related to employment practices.
Implemented safety protocols to protect both customers and employees from potential hazards.
Provided training, guidance, and support to staff members on proper procedures and policies.
Ensured that customer service standards were met or exceeded at all times.
Managed and mentored staff to carry out operational directives with high productivity and accuracy.
Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
Motivated and led team members to work together to achieve targets.
Identified customer needs and delivered relevant product solutions and promotions.
Developed and maintained relationships with suppliers, vendors, and community partners.
Handled customer complaints and inquiries, ensuring high levels of satisfaction.
Ensured compliance with health and safety regulations to maintain a safe working environment.