Randy Harman
Quicksburg
Summary
Dedicated professional with extensive experience in technical support and customer relationship management. Proven ability to conduct quality checks and train staff, driving operational efficiency and ensuring high standards of service delivery.
Overview
16
16
years of professional experience
Work History
Stihl Technician
Randys Hardware
Timberville
01.2020 - 11.2025
- Provided technical support and product selection assistance to customers.
- Operated tools and equipment for hardware assembly and repairs.
- Conducted quality checks on products to ensure compliance with established standards.
- Collaborated with team members to enhance workflow efficiency.
- Trained new staff on operational procedures and safety protocols.
- Replaced defective components as necessary to restore functionality.
- Followed safety practices to prevent injury and property damage.
- Maintained accurate records of parts and equipment usage for inventory updates.
Service Advisor
Firestone Complete Auto
Harrisonburg
02.2014 - 10.2019
- Assisted customers in diagnosing vehicle issues and recommending appropriate services.
- Explained service options and pricing to enhance customer understanding.
- Scheduled appointments and coordinated workflows for optimal efficiency.
- Managed customer inquiries, resolving complaints promptly and courteously.
- Provided detailed follow-ups on vehicle status and service updates.
- Collaborated with technicians to ensure accurate service recommendations.
- Maintained organized records of customer interactions and service history.
- Prepared invoices for services rendered and collected payments efficiently.
Store Manager
NAPA Auto Parts - Genuine Parts
Harrisonburg
05.2010 - 01.2014
- Managed daily store operations, ensuring optimal inventory levels and timely restocking.
- Trained staff on product knowledge and customer service, enhancing team performance.
- Oversaw scheduling to ensure efficient store coverage.
- Implemented merchandising strategies, boosting product visibility and sales.
- Resolved customer complaints promptly, fostering satisfaction and loyalty.
- Conducted physical inventory counts, minimizing loss and discrepancies.
- Prepared monthly reports on sales figures, expenses, and profits for strategic insights.
- Developed supplier relationships, negotiating better prices for cost efficiency.
Education
STIHIL Technician - Diagnosis And Repair
STIHIL MasterWrench Service Program
Timberville, VA02-2024
Tuner Ashby
Dayton, VA05-1985
Skills
- Technical support and troubleshooting
- Equipment maintenance and repair
- Quality assurance and safety protocols
- Customer relationship management
- Inventory management and organization
- Team collaboration and training
- Effective communication skills
- Multitasking under pressure
References
References available upon request.
Timeline
Stihl Technician
Randys Hardware
01.2020 - 11.2025
Service Advisor
Firestone Complete Auto
02.2014 - 10.2019
Store Manager
NAPA Auto Parts - Genuine Parts
05.2010 - 01.2014
STIHIL Technician - Diagnosis And Repair
STIHIL MasterWrench Service Program
Tuner Ashby