Randy Hayden
Fort Wayne,IN
Summary
Dedicated and detail-oriented IT Manager with 15+ years of experience in troubleshooting hardware & software issues, monitoring & auditing IT procedures, and streamlining operational processes. Proficient in managing confidential records, ensuring regulatory compliance, and maintaining data security. Adept at providing staff training & mentorship, coordinating risk management, and overseeing financial operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Manager
Michelin
08.2015 - 02.2025
- Oversaw IT department operations, personnel training, personnel development and conflict resolution and budgeting.
- Drove innovation by converting the entire production floor to Virtual Desktops which eliminated $180,000 annually in leasing costs and enhanced infrastructure security.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Liaised with other departments to minimize network interruptions and possible down time.
- Analyzed Cybersecurity gaps in the current infrastructure, assessing areas in need of improvement.
- Implemented an effective Change Management review process.
- Built, repaired and installed computer-related hardware based on deployment procedures.
Information Technology Team Lead
Exelis (Now L3Harris)
01.2002 - 06.2015
- Partnered with architecture team to develop technology roadmap, accounting for departmental priorities and overall business goals.
- Develop, deploy and maintain Cybersecurity polices, processes and procedures.
- Collaborated with business planning department to monitor and adjust company-wide technology utilization, modifying infrastructure to meet business goals.
- Participated in verifying compliance with service level agreements by maintaining technical uptime levels.
- Designed documentation protocols and standard operating practices to unify technology management efforts across company.
- Led technology governance efforts, planning upgrades, hardware refreshes and software updates.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Developed and documented network policies, procedures and standards.
Education
Bachelor of Science - Management Information Systems
Indiana Institute of Technology
Fort Wayne, INAssociate of Science - Business Management/Computer Programming
Brown Mackie College
South Bend, INSkills
- IT risk management
- IT service management
- Technical support oversight
- Change management
- Team collaboration
- Team development
- Technical troubleshooting
- Operating system management
Accomplishments
- Oversaw IT department operations and training.
- Customized and repaired technology based on staff requests.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Analyzed and recommended solutions and upgrades to services to streamline processes.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
IT Manger
Benicomp Group, Fort Wayne,IN
Senior Network Consultant
Xerox Connect, Fort Wayne,IN
Certification
- Lean Six Sigma Green Belt
- ITIL Foundation Certification
- Red Hat Certified System Administrator
Timeline
IT Manager
Michelin
08.2015 - 02.2025
Information Technology Team Lead
Exelis (Now L3Harris)
01.2002 - 06.2015
Bachelor of Science - Management Information Systems
Indiana Institute of Technology
Associate of Science - Business Management/Computer Programming
Brown Mackie College
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