Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Passionate about creating a stress free, fast, fun, and memorable experience for all customers for years to come.
Hi, I’m
Randy Helsel
Sacramento,CA
Summary
Overview
9
years of professional experience
Work History
CARVANA
Inventory Coordinator
10.2022 - 11.2022
Job overview
- In Charge of Sublet vendors to insure repairs to windshield and dents are taken care of in a timely manner.
Shift Technologies
Lead Development Representative
05.2022 - 08.2022
Job overview
- As a lead development representative, I call potential customers to answer any questions regarding the buy online or test drive/purchase process
- I also book appointments for our Northern California region as well
- I reach out to the appropriate teams for financing questions, DMV registration and fees questions, as well as help out with Customer Support.
Concierge, Shift Technologies
04.2021 - 04.2022
Job overview
- Works hand in hand with each and every customer to find the car that best suits their needs
- Gives thorough inspections when acquiring vehicles
- In consistent contact with customers
- Completes registration paperwork and sales documentation
- Closes sales by overcoming objections and working with PA's to finalize the deal
- Volunteered to help open the Manteca OSM (Volunteered for months 1 & 2)
Amazon
Order Picker
02.2020 - 05.2020
Job overview
- Operated warehouse equipment while adhering to all safety standards
- Moved merchandise using forklifts, pallet jacks and hand trucks
- Picked and packed order items.
Chewy.com
Fulfillment Associate
09.2019 - 11.2019
Job overview
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
- Picked and packed order items
- Server
Oz Korean Bbq
06.2019 - 09.2019
Job overview
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Cultivated warm relationships with regular customers
- Answered customers' questions, recommended items and recorded order information.
TopGolf
Shift Lead
08.2016 - 05.2017
Job overview
- Answered guest questions about menu items, promotions and specials
- Responded to all customer inquiries thoroughly and professionally
- Shared best practices for sales and customer service with other team members to help improve store's efficiency
- Hired as Bay Host but was quickly promoted to Shift Lead
SUBWAYRestaurants
Supervisor
06.2015 - 08.2015
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints and resolved issues
- Mentored newly hired employees on operating equipment and food safety requirements.
Taco Bell
Cashier
10.2013 - 03.2015
Job overview
- Answered questions about store policies and addressed customer concerns
- Tallied cash drawer at beginning and end of each work shift
- Provided friendly service and assistance to customers to promote loyalty, satisfaction, and sales.
Education
Granite Bay High School
High School Diploma
University Overview
Skills
- Policy and Procedure Adherence, Outgoing nature, Guest Accommodations, Persuasive
- Communication style, Telephone etiquette, Attention to Detail, Sales, Teamwork and Collaboration,
- Professional demeanor, Self-Motivated, Leadership
- Sales Goals
- Inventory and Supply Management
- Quality Procedures
- RFID Systems
- Warehouse Operations
- Daily Logs
- Complex Problem-Solving
- Creative Solutions
- Safety Policies and Procedures
- Cash Register Operations
- Order Picking and Processing
- Time Management
- Organizational Systems
- Inventory Coordination
- Basic Math
- Equipment Operation
- Inventory Accounts Reconciliation
- Office Support
- Stocking and Organization
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
Inventory Coordinator
CARVANA
10.2022 - 11.2022
Lead Development Representative
Shift Technologies
05.2022 - 08.2022
Concierge, Shift Technologies
04.2021 - 04.2022
Order Picker
Amazon
02.2020 - 05.2020
Fulfillment Associate
Chewy.com
09.2019 - 11.2019
Oz Korean Bbq
06.2019 - 09.2019
Shift Lead
TopGolf
08.2016 - 05.2017
Supervisor
SUBWAYRestaurants
06.2015 - 08.2015
Cashier
Taco Bell
10.2013 - 03.2015
Granite Bay High School
High School Diploma
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