Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randy Heron

randyaheron@outlook.com,NC

Summary

Dynamic hospitality professional with extensive experience at Lucci Blues, excelling in cleanliness standards and upselling strategies. Proven track record in enhancing customer satisfaction through effective team leadership and innovative menu development. Skilled in POS system operation, fostering a collaborative environment that drives operational efficiency and boosts guest loyalty.

Overview

25
25
years of professional experience

Work History

Bartender Shift Manager

Lucci Blues
05.2025 - 07.2025
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Participated in Lunch and dinner menu creations,
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.

Owner Operator

Freedm Movers
03.2017 - 03.2025
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.

Sous Chef Bartender

John Harvards Brew House
01.2011 - 01.2015
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
  • Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.

Kitchen Manager

Flanigans Boathouse
01.2001 - 01.2011
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Education

Basic Studies

Upper Merion Area High School
King Of Prussia, PA
06-1994

Skills

  • Cleanliness standards
  • Upselling strategies
  • POS system operation
  • Ordering supplies
  • Scheduling staff
  • Waste reduction
  • Health and safety
  • Menu development

Timeline

Bartender Shift Manager

Lucci Blues
05.2025 - 07.2025

Owner Operator

Freedm Movers
03.2017 - 03.2025

Sous Chef Bartender

John Harvards Brew House
01.2011 - 01.2015

Kitchen Manager

Flanigans Boathouse
01.2001 - 01.2011

Basic Studies

Upper Merion Area High School

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