Randy Hickman
Atlanta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
KEH Camera
- Answer incoming calls and emails from customers in timely and efficient manner over 50 calls per day
- Resolve customer issues in professional and courteous manner
- Process refunds and place orders for customers as needed
- Maintain accurate records of customer interactions
- Stay up-to-date on KEH products and services
- Proactively identify and resolve customer pain points
- Provide feedback to Customer Service Manager on ways to improve customer service
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Promptly responded to inquiries and requests from prospective customers
- Increased efficiency and team productivity by promoting operational best practices
Customer Service Representative
Paramount
05.2020 - 12.2020
- Maintained call center database by entering information and following established procedures
- Reported system malfunctions and ensured timely resolution
- Handled constant flow of customer calls, up to 40 calls in queue per minute
- Responded to customer emails and remotely configured and updated software
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
Customer Service Representative
COCA-COLA
12.2016 - 05.2020
- Resolved problems by clarifying issues, researching answers, and implementing solutions
- Maintained call center database by entering information
- Handled high volume inbound calls over 50 calls per day, addressing customer concerns promptly
- Ensured customer satisfaction through effective communication and problem-solving
- Handled customer inquiries and suggestions courteously and professionally
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Customer Service
XPO LAST MILE
06.2014 - 04.2016
- Fulfilled requests and completed transactions by clarifying desired information
- Handled high call volume over 50 calls day with tact and professionalism
- Resolved service, pricing, and technical problems by asking clear and specific questions
- Addressed and resolved customer service complaints empathetically and professionally
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Delivered prompt service to prioritize customer needs
Education
High School Diploma -
Ellenwood Academy
Ellenwood, GA03.2009
Skills
- CRM Software
- Order Entry
- Technical Support
- Links
- Training development aptitude
- Order fulfillment
- Shipping procedures understanding
- Professional telephone demeanor
- Retail store support
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Customer Service Representative
Paramount
05.2020 - 12.2020
Customer Service Representative
COCA-COLA
12.2016 - 05.2020
Customer Service
XPO LAST MILE
06.2014 - 04.2016
Customer Service Representative
KEH Camera
High School Diploma -
Ellenwood Academy
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