Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Randy Highlands

Greensburg,PA

Summary

Organized professional offers experience in sales and customer service and in delivering quality management and proven ability to mange a sales position as well as EMS and food service operations. Skilled in budgeting, forecasting, and cost-reduction strategies. Experienced in developing and executing policies and procedures coupled with excellent communication and conflict resolution skills.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

US Health Advisors
Pittsburgh , PA
03/25/24 - Current
  • Initiated contact with potential clients through cold calling and networking activities.
  • Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
  • Advised clients on their insurance needs and coverage options based on individual requirements.
  • Responded to customer inquiries and problems to promote great service.
  • Explained coverage options to potential policyholders, answering questions or concerns.

Food Service Manager

The George Delallo Company
Jeannette, PA
07.2023 - 01.2024
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Managed daily food service operations including customer service, inventory control, and meal preparation in addition to controls to minimize waste.

Executive Director of Operations

Jeannette EMS Inc.
Jeannette , PA
07.2005 - 07.2023
  • Coordinated with key individuals to develop strategies for improving operations performance.
  • Ensured safety protocols were followed throughout the facility by establishing clear guidelines for employees.
  • Negotiated contracts with facilities to enhance revenue and provide quality services to the facility.
  • Performed budgeting duties including forecasting expenses, monitoring spending and preparing financial reports.
  • Managed personnel scheduling across multiple shifts while meeting labor needs within budgetary constraints.
  • Prepared annual and semi-annual evaluations and reports to assure continued compliance will all state and federal guidelines.
  • Collected, entered and assured all data related to payroll was accurate.

Restaurant General Manager

Eat N Park
Greensburg, PA
04.1982 - 02.2004
  • Managed staff recruitment, training, scheduling, payroll, performance reviews and disciplinary actions.
  • Resolved customer complaints quickly and effectively while maintaining excellent customer service standards.
  • Oversaw daily operations of the restaurant while maintaining a safe working environment by adhering to all safety regulations set forth by local health department.
  • Ensured compliance with all applicable laws and regulations regarding food safety, sanitation and labor management standards.
  • Prepared reports on sales volume, staffing needs and budget projections for senior management review.

Education

High School Diploma -

Jeannette Senior High School
05-1982

Some College (No Degree) - Pre-Medicine

University of Pittsburgh- Greensburg

Skills

  • Client Relationship Management
  • Insurance sales strategy
  • Client Service
  • Licensed Insurance Agent
  • Disciplinary Action
  • Portion Control
  • Sales Planning
  • Cost Control
  • Safe Work Practices
  • Waste Reduction
  • Hospitality Management
  • Customer Service
  • Sales Leadership
  • Hiring Standards
  • Safety and Sanitation Standards
  • Guest Relations
  • Operations Management
  • Employee Performance Evaluations
  • Food Safety Management
  • Monitoring Food Preparation

Certification

  • Emergency Medical Technician August 1981
  • Pennsylvania Insurance License March, 2024
  • Ohio Insurance License May, 2024
  • Virginia Insurance License May, 2024
  • Dale Carnegie Course May, 1996
  • Stephen Covey Course 7 Habits of Highly Effective People

References

References available upon request.

Timeline

Food Service Manager

The George Delallo Company
07.2023 - 01.2024

Executive Director of Operations

Jeannette EMS Inc.
07.2005 - 07.2023

Restaurant General Manager

Eat N Park
04.1982 - 02.2004

Licensed Insurance Agent

US Health Advisors
03/25/24 - Current

High School Diploma -

Jeannette Senior High School

Some College (No Degree) - Pre-Medicine

University of Pittsburgh- Greensburg

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Randy Highlands