Randy Hill

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Oversaw various accounts, maintaining consistent communication.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Drove revenue growth by identifying new business opportunities within existing accounts.
• Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
• Engaged clients in discussions to identify needs, customize offerings, and secure transactions.

Loaded totes on trucks to be delivered.

• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
• Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.

• Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
• Maintained positive relationships with customers using good communication and follow-through abilities.
• Collaborated with customers to identify needs and provided catered solutions
• Boosted revenues by upselling and cross-selling products to new and established customers.
• Maximized sales through effective territory management and strategic route planning.