Overview
Work History
Education
Skills
References
Timeline
Generic

Randy Hinkle

Lorain

Overview

12
12
years of professional experience

Work History

Service Manager

Greenix Pest Control
Bedford Heights
07.2020 - Current
  • Assisted in scheduling and coordinating pest control service appointments.
  • Supported technicians in preparing equipment and materials for daily jobs.
  • Communicated with customers to address inquiries and provide service information.
  • Learned safety protocols and procedures for handling pest control products.
  • Collaborated with team members to ensure efficient workflow during services.
  • Managed inventory of supplies, ensuring availability for daily operations.
  • Participated in training sessions to understand pest control techniques and tools.
  • Resolved customer complaints in a timely manner.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Motivated and supported employees to maintain low turnover.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Collaborated with customers to offer solutions to service needs.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Monitored service performance metrics to identify areas of improvement.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Monitored employee performance through key metrics analysis.
  • Ensured compliance with applicable laws and regulations related to services provided.

Plant Maintenance Technician

Cosmax USA
Solon
10.2019 - 06.2020
  • Conducted routine inspections of equipment and machinery for proper functioning.
  • Performed preventive maintenance on production machinery to ensure efficiency.
  • Troubleshot mechanical issues and repaired equipment to minimize downtime.
  • Collaborated with team members to identify areas for process improvement.
  • Operated hand tools and machinery safely while following established protocols.
  • Implemented quality control measures designed to improve accuracy of machine operations while reducing costs associated with rework or scrap materials caused by faulty assembly processes.
  • Adjusted controls on machinery according to specifications provided by manufacturers' manuals or engineering drawings.
  • Trained personnel on proper use of machinery to reduce risk of injury or damage due to improper use.
  • Conducted regular safety assessments of all machinery and ensured that any hazardous conditions were immediately addressed.

Maintenance Technician

SRC Worldwide
Cleveland
01.2014 - 09.2019
  • Conducted regular inspections of facility equipment and systems.
  • Performed routine maintenance on mechanical and electrical systems.
  • Diagnosed issues with machinery and implemented necessary repairs.
  • Maintained cleanliness and organization in maintenance work areas.
  • Followed safety protocols while working with hazardous materials and tools.
  • Operated hand and power tools to complete repairs.
  • Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
  • Responded promptly to emergency breakdowns at any time during shift hours.
  • Cleared clogged drains and replaced valves, faucets, and fixtures.
  • Replaced defective parts such as bearings, seals, gears, valves.
  • Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
  • Assisted in the installation of new machinery and equipment.

Education

High School Diploma -

Olmsted Falls High School
Olmsted Falls, OH
06-1994

Skills

  • Customer service
  • Staff management
  • Inventory management
  • Service scheduling
  • Safety compliance
  • Quality control
  • Team collaboration
  • Equipment maintenance
  • Conflict resolution
  • Effective communication
  • Time management
  • Problem solving
  • Employee training
  • Performance monitoring

References

References available upon request.

Timeline

Service Manager

Greenix Pest Control
07.2020 - Current

Plant Maintenance Technician

Cosmax USA
10.2019 - 06.2020

Maintenance Technician

SRC Worldwide
01.2014 - 09.2019

High School Diploma -

Olmsted Falls High School

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Randy Hinkle