RANDY HIRALDO
New York,NY
Summary
Highly motivated Sales Associate with extensive 3 Years customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Fluently speak two languages.
Overview
9
9
years of professional experience
Work History
Lead Guest Experience-promotion
ABM Aviation
11.2023 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Assisted with new hire processing and existing training programs.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
Guest Experience Ambassador
ABM Aviation
01.2023 - 11.2023
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Fostered an atmosphere of teamwork among colleagues, leading to improved communication within the department and better service delivery to guests.
- Resolved guest complaints efficiently, demonstrating professionalism and empathy while finding suitable resolutions.
- Assisted guests with luggage storage and retrieval, demonstrating a commitment to exceptional service in all aspects of the guest experience.
Guest Service Representative
Museum Of Modern Art
05.2021 - 01.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Customer Service Representative
American Museum of Natural History
01.2020 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Retail Sales Associate Cashier
BOLTON'S
05.2017 - 10.2019
- Receive payments by cash, credit cards, or debit cards
- Issue receipts, refunds, credits or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admissions
- Answer customers' questions, and provide information on procedures or policies
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Educated customers on promotions to enhance sales
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Increased sales 3% by offering advice on purchases and promoting additional products
- Assisted customers with locating and choosing merchandise in any store department
- Communicated with customers about discount offerings, including policies, restrictions and refund policies
- Used Cash/credit register system to ring up customer purchases, process payments and issue receipts
- Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by 2%
Sales associate
STRAWBERRY'S
09.2016 - 01.2017
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Observed customer behaviors to identify security threats and escalate concerns to supervisors
- Educated customers on product and service offerings
- Recommended optimal merchandise based on customer needs and desires
Cook
TACO BELL
06.2016 - 09.2016
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold
- Had to prepare orders quickly in order to keep customers happy and keep the business running
- Maintain sanitation, health, and safety standard work areas
- Clean food preparation areas, cooking surfaces, and utensils
- Measure ingredients required for specific food items being prepared
- Ordered and received products and supplies to stock kitchen areas
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Verified proper portion sizes and consistently attained high food quality standards
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
- Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food
Education
Associate Degree - Business Administration
Borough of Manhattan Community College of The City University of New York
New York, NY06-2021
High School Diploma -
Community Health Academy of The Heights
New York, NY06.2016
Skills
- Bilingual (spanish)
- Communication
- Customer Service
- Organization
- Microsoft applications proficiency
- Time management
- Strategic Planning
- Cash Management
- Cash drawer management
- Credit card processing
- Refunds and exchanges
Timeline
Lead Guest Experience-promotion
ABM Aviation
11.2023 - Current
Guest Experience Ambassador
ABM Aviation
01.2023 - 11.2023
Guest Service Representative
Museum Of Modern Art
05.2021 - 01.2023
Customer Service Representative
American Museum of Natural History
01.2020 - 04.2021
Retail Sales Associate Cashier
BOLTON'S
05.2017 - 10.2019
Sales associate
STRAWBERRY'S
09.2016 - 01.2017
Cook
TACO BELL
06.2016 - 09.2016
Associate Degree - Business Administration
Borough of Manhattan Community College of The City University of New York
High School Diploma -
Community Health Academy of The Heights
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