Randy Huff

Work History

Front Desk Manager

Candlewood Suites Hotel

02.2021 - 10.2024

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Trained new staff on correct procedures, compliance requirements, and performance strategies.
Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Kept accounts in balance and ran daily reports to verify totals.
Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
Checked guests in out of hotel, made reservations, and processed payments.
Managed front desk maintenance of client records and lab data.
Streamlined check-in and check-out processes for a smoother guest experience.
Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Handled tasks and responsibilities for front office employees during periods of understaffing.
Established strong rapport with returning guests while building new connections with first-time visitors.
Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Resolved guest complaints by addressing issues with rooms promptly.
Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
Optimized room inventory management, resulting in reduced overbooking occurrences.
Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.

Front Desk Receptionist

Country Inns & Suites

02.2021 - 10.2022

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected room deposits, fees, and payments.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Developed strong working relationships with team members, fostering a positive work environment.
Completed data entry and filing to keep records updated for easy retrieval.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed all tasks in compliance with company policies and procedures.
Increased guest retention by maintaining a welcoming and organized reception area.
Maintained confidentiality of sensitive data to protect customer and business information.
Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Front Desk Receptionist

Country Inns & Suites

02.2019 - 06.2020

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Collected room deposits, fees, and payments.
Enhanced customer satisfaction by providing efficient and professional front desk services.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Developed strong working relationships with team members, fostering a positive work environment.
Completed data entry and filing to keep records updated for easy retrieval.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Completed all tasks in compliance with company policies and procedures.

Maintenance Technician

Pilgrim Pride

02.2018 - 02.2019

Operated varied hand and power tools to complete repairs.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Troubleshot equipment breakdowns and performed preventive maintenance.
Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.

Ride Share

Uber

07.2016 - 01.2018

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.

Night Auditor

Holiday Inn Hotel Sandton

07.2013 - 05.2016

Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Oversaw night auditing of daily room occupancy and hotel revenue.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Kept accounts in balance and ran daily reports to verify totals.
Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Entered customer data into room system and updated information whenever patrons changed rooms.
Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Generated and printed daily financial reports to track hotel performance.
Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Looked over pending check-ins and payment processes to complete closing procedures.
Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.

Order Picker

Amazon

02.2013 - 05.2013

Collaborated with team members to ensure timely completion of orders during peak demand periods.
Excellent communication skills, both verbal and written.
Reduced order processing time with the use of RF scanning equipment and inventory management software.
Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.

Fabrication Welder

Evans Trailers

06.2012 - 01.2013

Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
Maintained high-quality workmanship through consistent attention to detail and adherence to specifications.
Maintained clean and organized work area to prevent workplace accidents.
Read and followed blueprints and weld diagrams.
Finished welding and fabrication projects using grinders.
Utilized various tools, such as grinders and cutting torches, for proper preparation of materials prior to welding processes.
Used cutting torches to shape and cut metal for fabrication projects.
Demonstrated versatility in welding techniques, applying appropriate methods for each specific project requirement.
Communicated with supervisors and engineers to verify quality of finished work met specifications.
Collaborated with team members to streamline workflow and increase overall project efficiency.
Prepared surfaces for welding by smoothing and removing debris to achieve proper adhesion and weld quality.
Documented welding on specified work order.
Contributed to the successful completion of large-scale projects by efficiently collaborating with multidisciplinary teams.
Ensured safety compliance by adhering to industry standards and company guidelines in all tasks performed.
Completed complex projects on time by effectively prioritizing tasks and managing resources.
Checked cut length frequently for deviations in cut length specs.

Automotive Mechanic

Meineke Auto Care Center

02.2010 - 07.2012

Replaced damaged, missing, or defective parts with new and refurbished components.
Test drove vehicles to determine problems and test repairs.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Inspected and tested equipment to locate worn and damaged parts.
Increased workshop efficiency by maintaining a clean and organized workspace.
Changed vehicle oil and replaced filter.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Followed established safety procedures and techniques when working under lifted vehicles.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Tested newly installed equipment to determine proper functionality and compliance with regulations.
Assessed vehicle maintenance status and completed needed service.
Improved customer satisfaction by providing timely and accurate diagnostics of vehicle issues.
Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Prevented potential breakdowns, conducting comprehensive preventative maintenance checks on client vehicles.
Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
Reduced downtime for customers by completing automotive repairs in a timely manner.
Measured depth of current tire tread and educated customers about dangers of low tread.
Inspected vehicles and evaluated condition of systems, equipment, lights, and accessories.
Streamlined workflow, effectively managing multiple repair tasks simultaneously.
Maintained functionality and reliability of engines, machines, and systems through regular diagnostic checks.
Read and followed technical documentation to complete accurate repairs.
Boosted customer confidence with clear explanations of diagnostic findings and proposed solutions.
Exceeded customer expectations by consistently delivering exceptional service and workmanship.
Performed emissions tests according to standard procedures.
Consulted manuals, technical documentation, and repair tree charts for further information prior to conducting fixes.
Changed, rotated, and balanced tires on different types of vehicles.
Analyzed and located malfunctions in brakes, motors, switches, and control systems.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Used specialized tools to detect leaks in gas and refrigerant systems.
Repaired and replaced worn and damaged components.
Investigated customer complaints to identify cause of malfunctions.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Analyzed vehicle data using advanced diagnostic equipment.
Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Tuned automotive systems and components to optimize functionality and prolong life of each piece.

Summary

Overview

Work History

Front Desk Manager

Front Desk Receptionist

Front Desk Receptionist

Maintenance Technician

Ride Share

Night Auditor

Order Picker

Fabrication Welder

Automotive Mechanic

Education

2 Year Diplomas - Automotive Mechanics

Skills

Timeline

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