Randy Hylton
Buford,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
43
43
years of professional experience
Work History
Customer Service Representative
Forte Data Systems
08.2014 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Project Manager
SunTrust Bank Now Truist
06.2004 - 06.2014
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Senior Load Tester
Computer Associates
05.1994 - 04.2004
- Read, interpreted and followed written test instructions and procedures to accurately test products.
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Identified critical bugs through thorough testing processes, enhancing overall product performance.
- Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
- Conducted performance tests using various tools to evaluate system response time under different load conditions.
- Collaborated with development teams to resolve defects and improve the overall stability of applications.
Data Systems Technician
US Navy
02.1981 - 02.1987
- Provided technical support for end-users, resolving issues related to system functionality or accessibility.
- Optimized data processing workflows, resulting in improved efficiency and faster response times.
- Served as a liaison between IT departments and business units, ensuring clear communication of complex technical concepts.
- Worked closely with developers during system upgrades or integrations, ensuring proper testing procedures were followed prior implementation.
Education
Bachelor of Science - Business Information Systems
University of Phoenix
San Diego, CA06.2002
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Computer Proficiency
- Call center experience
- Problem Resolution
- Data Entry
- Customer Relations
Timeline
Customer Service Representative
Forte Data Systems
08.2014 - 01.2024
Project Manager
SunTrust Bank Now Truist
06.2004 - 06.2014
Senior Load Tester
Computer Associates
05.1994 - 04.2004
Data Systems Technician
US Navy
02.1981 - 02.1987
Bachelor of Science - Business Information Systems
University of Phoenix
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