Randy Ireland
Swansboro,NC
Summary
Adept at driving performance optimization. Leveraged stakeholder communication to deliver high-quality NonStop solutions at Hewlett Packard Enterprise. With a keen attention to detail and expertise in disaster recovery planning, Successfully managed projects across the Americas, enhancing system capacities and client satisfaction. Excellent communication skills and extensive experience working with clients and partners.
Overview
49
49
years of professional experience
Work History
NonStop Solution Architect IV
Hewlett Packard Enterprise
01.2001 - 10.2023
- Scoped/Quoted/Managed NonStop Client Services implementations i.e. Installs, Upgrades, Troubleshooting, migrations, Tuning, DR solutions, Capacity Services, etc. located primarily on West Coast/Canada/ South America.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Worked with NonStop business units and Technical Consultants to create NonStop Services and documentation including pricing for Sales quotes.
- Delivered high-quality solutions on time and within budget through diligent adherence to project scope, timelines, and resource constraints.
- Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
NonStop Customer Engineer/District Specialist
Tandem/Compaq/HP
02.1990 - 01.2001
- Streamlined service procedures by creating detailed documentation, improving response times and overall customer experience.
- Developed expertise in various product lines through continuous learning initiatives, contributing to the team''s overall growth as subject-matter experts.
- Enhanced team collaboration by sharing best practices during weekly meetings, promoting a culture of continuous improvement within the department.
- Conducted regular preventive maintenance checks on equipment, reducing unexpected downtime and repair costs.
- Served as a liaison between clients and internal teams for escalated issues, facilitating satisfactory resolutions for all parties involved.
NonStop Customer Support Engineer
Tandem
08.1983 - 01.1990
- Maintained strong relationships with Tandem development and Quality Assurance teams by consistently delivering timely, professional, and empathetic support services.
- Demonstrated exceptional analytical skills by diagnosing complex Hardware issues during product development/testing of NonStop platforms.
- Built internal team with 20 hardware engineers to install/test/reconfigure new and existing NonStop products/systems.
Customer Support Specialist
Sperry Univac
10.1979 - 08.1983
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer issues.
- Assigned to Major Chip manfacturer as Communication Support Specialist installing/supporting 2000 local employees and worldwide network.
US Navy Submarine Forward Electrical Engineer
US Navy
10.1974 - 08.1979
- Performed maintenance procedures and repairs on existing electrical products and systems.
- Inspected completed installations to observe operations and verify conformance to design and equipment specifications.
- Proposed electrical product and system modifications to improve quality/efficiencies.
- Certified in Submarine Damage Control, Forward Electrician, 1st E5 Petty Officer to certify as "Chief of the Watch", 50% certified as 'Diving Officer".
Education
Navy Electrical SChool
San Diego, CA08.1975
High School Diploma -
Presque Isle High School
Maine06.1974
Skills
- Performance Optimization-
- Security and Compliance-
- Stakeholder Communication-
- Capacity Planning/Monitoring
- Disaster Recovery Planning
- Attention to Detail
Timeline
NonStop Solution Architect IV
Hewlett Packard Enterprise
01.2001 - 10.2023
NonStop Customer Engineer/District Specialist
Tandem/Compaq/HP
02.1990 - 01.2001
NonStop Customer Support Engineer
Tandem
08.1983 - 01.1990
Customer Support Specialist
Sperry Univac
10.1979 - 08.1983
US Navy Submarine Forward Electrical Engineer
US Navy
10.1974 - 08.1979
Navy Electrical SChool
High School Diploma -
Presque Isle High School
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