Randy Isum
Long Beach,CA
Summary
Restaurant Manager with 10+ years of experience managing a high-quality and fast- paced five-star restaurant. Ability to train staff to the highest standards of customer service, ensuring increased customer satisfaction, reduced staff turnover rates, and a 92% rise in sales through upselling techniques. Looking to use my strong leadership skills and proven track record of assisting restaurants to achieve new levels of profitability and efficiency for your fine dining establishment.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Buffalo Wild Wings
10.2012 - 06.2022
- Hired, trained, and coached 50+ staff members on customer service skills, food and beverage knowledge, and COVID-19 safety standards in preparation for April 2020 restaurant grand opening
- Reduced variable costs by 7% through tighter controls on overtime expenditures and inventory waste
- Consistently exceeded monthly goals by a minimum of 10% by training FOH staff on upselling techniques and creating a featured food and beverage program e Maintained employee retention rate 25% higher than industry standard through management training programs, periodic performance reviews, and motivational coaching tactics
- Increased profit margin of select menu items by 15% by switching to a local supplier with lower ingredient costs
Shift Lead
Fridays
01.2008 - 10.2012
- Trained new bartenders and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Mentored new bartenders to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies with bartenders.
- Created successful work schedules for bartenders to maintain deadlines and fully staffed shifts.
- Managed bar inventory and ordered supplies to keep the area well stocked with necessary supplies.
Bartender/Server
Olive Gardens
01.2005 - 12.2007
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
El Camino College
Torrance, CASkills
- Accounting operations
- Budget projections and allocations
- Staff training
- Toast POS
- Square POS systems
- Labor Law
- Excellent interpersonal skills
Timeline
Restaurant Manager
Buffalo Wild Wings
10.2012 - 06.2022
Shift Lead
Fridays
01.2008 - 10.2012
Bartender/Server
Olive Gardens
01.2005 - 12.2007
El Camino College
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